topic Re: How to contact someone at EE in Broadband & Landline

How to contact someone at EE

FiestaRed — Fri, 02 Oct 2026 11:29:57 GMT

Back in August I was due to have a FREE upgrade to my broadband, when the day arrived, an 'engineer' from Kelly Communications left me with nothing but mess and distress. I've now received another message from Openreach saying they want to come and do the same FREE installation again. I've tried contacting Openreach to find out what they want to do but they tell me I must contact EE first.
When I try to contact EE all I get is a robot telling me to download an app to a phone I do not have. Can anyone on here advise how I can get in contact with a human at EE please?

Re: How to contact someone at EE

JimM11 — Fri, 02 Oct 2026 12:06:04 GMT

@FiestaRed The contact us should get you there.

ee.co.uk/help/contact-ee/technical-support/broadband-landline?_gl=1*1xv9i4s*_gcl_dc*R0NMLjE3ODczODI2NTAuZmU3MmRiYzk1ZTlmMWUwODQ4NjJiMTQwMTVmNGIzNWI.*_ga*MzMyNTcxMjEyLjE3NjEzMzYzNDU.*_ga_YEXV92BLZ6*czE3OTA5Mzc3OTAkbzIwNzkkZzEkdDE3OTA5NDI2MTQkajkkbDAkaDE2NzAxNTg2NDgkZHRVaGxGYUVqd2VaQ2hzODJ2THZpTWRqbXQ3OHpNeXFvY2c.*_fplc*SmFwcVhEWDJLM1B0dVg5YnJ5NlJEWElOZXVqZzhNZGZpTUhwRWVaVkE5ZURkVCUyQkMlMkY1U285RGNkbG5mbTV2YjNGJTJCVkdRbVJycHVwb2VESjlFVHJmS2QlMkJmaGVkMVBwJTJCTEFLTThaaUolMkI1bjlLaEhiakNnU1RJdEUyQVdjV3RBJTNEJTNE

Re: How to contact someone at EE

FiestaRed — Fri, 02 Oct 2026 12:10:25 GMT

Thanks Jim but I was hoping for an email address but it looks as though that's no longer possible.

Re: How to contact someone at EE

JimM11 — Fri, 02 Oct 2026 12:12:22 GMT

@FiestaRed You are 100% correct, you call EE CS or nothing at all will ever happen, you are a customer of EE and OR rightly so do NOT want to speak with you.

Re: How to contact someone at EE

XRaySpeX — Fri, 02 Oct 2026 14:05:26 GMT

EE have never had any email contact for their BB. Try calling EE CS on the Freephone no.(Opt 1) in my sig.