topic Re: Leaving EE in Broadband & Landline

Leaving EE

sdjefferies — Thu, 01 Oct 2026 17:29:48 GMT

I’ve decided to leave EE broadband and tv. If I put in a request with another provider what happens. They are offering exactly the same for almost half the price. I just want to exit but not have to ring up.

I can’t see any links to contact you and give notice apart from the trauma of ringing.

Thanks

Re: Leaving EE

Northerner — Thu, 01 Oct 2026 18:05:05 GMT

Hi @sdjefferies

Please read here: https://ee.co.uk/help/profile/leaving-ee/leaving-ee-what-you-need-to-know

Thanks

Re: Leaving EE

sdjefferies — Thu, 01 Oct 2026 18:10:34 GMT

The link sent me around and around and it doesn’t answer my question about cancelling via website. Oh and the app is mostly broken too constantly failing. I need to raise a ticket to leave please.

Re: Leaving EE

XRaySpeX — Thu, 01 Oct 2026 18:10:46 GMT

@sdjefferies : You don't contact EE & you don't give them any notice.

If you migrate your BB to another ISP you apply to them directly & they'll take care of everything bar your final EE bill, using the One Touch Switch (OTS) process. This will auto cancel your contract with EE.

Re: Leaving EE

sdjefferies — Thu, 01 Oct 2026 18:11:25 GMT

Excellent and does the tv packages cancel with that?

Re: Leaving EE

XRaySpeX — Thu, 01 Oct 2026 18:12:36 GMT

Yes, as EE TV is an add-on to your BB contract.

Re: Leaving EE

sdjefferies — Thu, 01 Oct 2026 18:13:54 GMT

Thank you

Re: Leaving EE

garybs29 — Thu, 01 Oct 2026 18:36:46 GMT

@sdjefferies wrote:
I’ve decided to leave EE broadband and tv. If I put in a request with another provider what happens. They are offering exactly the same for almost half the price. I just want to exit but not have to ring up.
I can’t see any links to contact you and give notice apart from the trauma of ringing.
Thanks

Are we sure it is exactly the same for half the price? Most times it's not

Re: Leaving EE

XRaySpeX — Thu, 01 Oct 2026 18:45:09 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted.

Re: Leaving EE

sdjefferies — Thu, 01 Oct 2026 18:57:49 GMT

Yes EE is £50 for sport and £70 for broadband! So yes Sky offer it for £30 and £20 for the same plus extra for WiFi 7. Same deal 2 years and with the incremental updates.

Re: Leaving EE

JimM11 — Thu, 01 Oct 2026 20:11:30 GMT

@sdjefferies Not been with sky since march so not kept up with them as banned from the site BB wise, they did not have a wifi 7 hub unless you were in a 2.5/5Gb/s service area supplied by the non OR fibre. CityFibre is the Fibre network for that wifi7 hub, but some have been able to outright buy it assuming from sky. DO NOT go sky max unless you are happy to use a mobile and the sky mobile app, and also there pods for poor wireless wifi distribution around the home. Sky community forum is the place for you to look.

FF Full Fibre connection was A OK, zero problems and speed was there all the time FF500 connection for me.

Re: Leaving EE

garybs29 — Thu, 01 Oct 2026 20:20:30 GMT

The sport on EE at that price had both Sky & TNT at 30 on Sky it defintley doesn't so it's different packages as thought!