topic Re: Plusnet to EE transfers not going well. Overloaded infrastructure and support. in Broadband & Landline

Plusnet to EE transfers not going well. Overloaded infrastructure and support.

KenMavor1960 — Thu, 01 Oct 2026 08:32:41 GMT

Transferred from Plusnet to EE two weeks ago.

Broadband service was unusable for 24 to 48 hours. Reported and was asked to wait for the service to settle down. Two weeks later service has continual drops and freezes and only a router recycle gets the service back up and running. This happens 3 to 4 times a day that we know of. 9.30pm every evening is the regular as clock work freeze. Everything slows down to a snail pace....like 0.5mbps up and 0.1 down. TV streaming buffers all the time. A reset takes 30 to 40 minutes to get a service back up. Router event log shows continual drops and slowness....currently reading 5Mbps down and 0.18 up. Speed test also shows continual slowing and the ping stats are just bonkers. Wish I'd never transferred from Plusnet. Ho hum.

Re: Plusnet to EE transfers not going well. Overloaded infrastructure and support.

KenMavor1960 — Thu, 01 Oct 2026 08:34:05 GMT

And the online help and FAULT/HELP to 66033 is next to useless unless there actually is a recognisable problem.

Re: Plusnet to EE transfers not going well. Overloaded infrastructure and support.

JimM11 — Thu, 01 Oct 2026 08:58:23 GMT

@KenMavor1960 To start with what connection is it you have if you know, those speeds you could be on an old ADSL line, take a look at the two links below one for the BTW and the other is a sample off my old FTTC connection before and NOW FF.... Address checker use, number and postcode...

BT Broadband

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