topic Re: Old Plus net customer in Broadband & Landline

Old Plus net customer

SamDevon — Tue, 29 Sep 2026 21:17:25 GMT

I am an old Plusnet customer who has just be changed over ( not from choice ) im trying to set up my new hub and am unable to as the network is down. Im sorry to sound so negative but I really hope that this is not foreshadowing the standard of service of which I will receive in the future.

Re: Old Plus net customer

XRaySpeX — Tue, 29 Sep 2026 22:12:22 GMT

@SamDevon : How do you know the BB network is down?

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

Which EE router & WiFi extenders, if any, do you have (read label or post a pix)? What is the name of the EE BB plan are you on including its speed?

Re: Old Plus net customer

SamDevon — Tue, 29 Sep 2026 21:31:31 GMT

Thank you. I think this will information will help in future. This issue i am having is the website and app are both down so I am unable to change my settings. And to be honest I not spend time changeing everything over to have to change it all again when they fix it. Its not a great induction to a new company.

Re: Old Plus net customer

Profile closed — Tue, 29 Sep 2026 21:42:26 GMT

Its just website maintenance & all the app does is connect to said website so if website is down for maintenance thus so will app be as well.

Also what are these "settings you are trying to change" ?

Re: Old Plus net customer

XRaySpeX — Tue, 29 Sep 2026 22:15:53 GMT

You can change many settings of the router on the router itself, w/out the app, by logging into to your EE Smart Hub/Router at http://192.168.1.254 with the admin password on the bottom of the slider label on the back of the router.

Re: Old Plus net customer

JimM11 — Tue, 29 Sep 2026 22:30:08 GMT

@SamDevon As you say you are just new to EE, what is your activation date applied by PN to EE?