topic Re: Smart Hybrid Connect connected to router but the three bars are flashing red. in Broadband & Landline

Smart Hybrid Connect connected to router but the three bars are flashing red.

Thumper75 — Mon, 04 Nov 2024 11:35:58 GMT

I am a new EE customer, BB works but the Smart Hybrid Connect is paired to the route but the three bars are flashing red. I have moved around the house and it is in the best possible position for 4g.

Re: Smart Hybrid Connect connected to router but the three bars are flashing red.

Peter_W — Mon, 04 Nov 2024 13:48:12 GMT

Good morning @Thumper75.

Thanks for reaching out to us via the EE Community 😊

Just to be sure first of all, when you first received your Smart Hybrid connect did you set this up with your Hub as advised on our help page here?

Peter

Re: Smart Hybrid Connect connected to router but the three bars are flashing red.

Wilsor — Sat, 09 Nov 2024 10:21:27 GMT

I have the same problem on my brand new EE Hybrid Connect set.. followed instructions, have tried factory reset too, blue light is steady but 4G bars still flashing red

Re: Smart Hybrid Connect connected to router but the three bars are flashing red.

bobpullen — Sat, 09 Nov 2024 11:28:28 GMT

If you're confident that there is an EE mobile signal in your area then it sounds to me like the SIM card in the modem is not provisioned correctly. If so, you'd need to get in touch with the helpdesk.

Re: Smart Hybrid Connect connected to router but the three bars are flashing red.

Fred-1962 — Fri, 21 Mar 2025 10:02:30 GMT

Did you get a resolution as ive got the same problem?

Re: Smart Hybrid Connect connected to router but the three bars are flashing red.

Fred-1962 — Fri, 21 Mar 2025 10:03:07 GMT

Ive got the same probelm was there a resolution?

Re: Smart Hybrid Connect connected to router but the three bars are flashing red.

Fred-1962 — Fri, 21 Mar 2025 10:03:55 GMT

I have the same problem and received a new hybrid connect but issues are the same.

Re: Smart Hybrid Connect connected to router but the three bars are flashing red.

Christopher_G — Fri, 21 Mar 2025 12:54:08 GMT

Hi @Fred-1962

Do you have a good mobile signal in your property? Best way to test is with another EE device.

If you don't have one, you can check the expected coverage on our coverage checker.

Chris

Re: Smart Hybrid Connect connected to router but the three bars are flashing red.

Andanother — Wed, 02 Apr 2025 14:23:29 GMT

I’m having the same issue. I “upgraded” from BT to EE, but they didn’t send a Hybrid Connect. I called them, and they sent one, but it wasn’t provisioned. After several conversations, they said it needed to be provisioned, then later decided to send a new one instead. That order got stuck in the system for a week. They eventually removed the order, so I had to call back, and now they’re supposedly sending another one—but it’s delayed again.

I’ve wasted hours on the phone, struggled to get anyone to take ownership, and been promised multiple callbacks even given someone’s ee email who then ghosted me (hello Barrie) —yet only one person actually called me back yesterday. At this point, I’m certain it’s just going to get stuck again.

has anyone resolved this issue.

yes I have EE signal and a connection to the router.

Re: Smart Hybrid Connect connected to router but the three bars are flashing red.

sheddy53 — Sat, 05 Jul 2025 15:21:33 GMT

I had the same symptom. EE advised trying factory reset of the HC — worked for me, but I had to pair the HC to my hub again.

Re: Smart Hybrid Connect connected to router but the three bars are flashing red.

Calvind53 — Tue, 29 Sep 2026 17:10:07 GMT

How do you do a factory reset.

Im really p'd off as spoke to ee help desk who told me red bars are expected until service goes down, when it kicks in. I told her I didnt believe that but she was adamant ... im positive she is wrong.

I get flashing red bars wherever I place the hybrid connect device. In addition it won't even connect via wifi when it is next to the hub, only with ethernet cable.

This is all on top of losing my 130mbs speed ... grrrr.

Re: Smart Hybrid Connect connected to router but the three bars are flashing red.

JimM11 — Tue, 29 Sep 2026 18:01:13 GMT

@Calvind53 See the help linked below for you.

EE Connectivity Backup | Device Help

Worth also having a look at the special EE sim card that it is inserted correctly and has not popped out a little.

Re: Smart Hybrid Connect connected to router but the three bars are flashing red.

Mustrum — Tue, 29 Sep 2026 17:55:39 GMT

@Calvind53 from the Help manual:

4G signal bars

Flashing aqua
Your device is connecting to the mobile network.

Solid aqua
Your device has a strong signal. Two or three bars are good.

Partially aqua
One bar is ok but you may be able to improve it. Follow the instructions in the earlier section

Solid white
Your device is using mobile data to support your broadband. Two or three bars are good.

Partially white
One bar is ok but you may be able to improve it. Follow the instructions in the earlier section.

Solid red
There’s a problem with your device. We’d like to help, so please get in touch.