topic Re: Smart Hub Plus on FTTC traffic issues in Broadband & Landline

Smart Hub Plus on FTTC traffic issues

Chiliblue — Mon, 28 Sep 2026 13:55:57 GMT

Hi I was moved to EE from Plusnet due to wanting to retain a landline.

I was supplied with a EE Smarthub Plus and have been experiencing periods on traffic issues where the latency beyond the LAN goes high >1000ms and packets start to be dropped.

I have tried a second Smart Hub Plus and am experiencing the same thing.

I suspect something is happening with in the hub itself rather than a change in the connection between the hub and the cabinet, as the lan itself stays stable under load but the traffic through the hub really struggles, it is making streaming services unusable at times.

is there any traffic shaping and QOS occurring in this hub? There is very little to configure on the hub setup pages themselves, are there options CS can enable/disable to help with traffic?

I simply didn’t have these issues on the Plusnet router/modem

Thanks

Re: Smart Hub Plus on FTTC traffic issues

JimM11 — Mon, 28 Sep 2026 14:26:23 GMT

@Chiliblue Have a look at the other posting and see if it works out similar with your reported issue. Reach out to @f00n and see where it stands currently, CH100 was the suspect on wifi causing problem. The FW is currently getting updated so this is were your hub is heading, you may wish to see were it is at currently.

FW: r5.19.1-R-2036010-PROD-83002 and the gui is at App version 3.17.5 17/09/2026

Lag spikes over 1000ms approximately every 38 seconds - The EE Community

Re: Smart Hub Plus on FTTC traffic issues

Chiliblue — Mon, 28 Sep 2026 14:30:00 GMT

Thanks Jim

Will have a look.

fyi

Re: Smart Hub Plus on FTTC traffic issues

JimM11 — Mon, 28 Sep 2026 14:32:05 GMT

@Chiliblue Your posted picture has to be approved for general viewing so it may take time for it to appear to others.

Re: Smart Hub Plus on FTTC traffic issues

Chiliblue — Mon, 28 Sep 2026 14:37:51 GMT

in my setup this isn’t a WiFi issue as all the main elements affected are wired.

TV, Mediaserver, PS5.

It does effect the traffic on wifi but only as it passes through the hub it doesn’t affect the LAN traffic, wired or wireless. So this seems an adjacent issue.

Re: Smart Hub Plus on FTTC traffic issues

JimM11 — Mon, 28 Sep 2026 14:46:14 GMT

@Chiliblue Ok why not just run the ping test on your Lan connection, you will see it in that linked post. It's a 10 minute ping and only post your result's at the end off the test. To eliminate any wireless wifi connection issues, just turn the wifi off completely then Lan only you may need to reboot or wait for the EE Hub to disable and switch the wireless off.

Re: Smart Hub Plus on FTTC traffic issues

Chiliblue — Mon, 28 Sep 2026 14:47:44 GMT

Thanks for the headsup

it was just a screenshot of my router info page.

fw = r4.26.3-R-1923144-PROD-83002

Re: Smart Hub Plus on FTTC traffic issues

JimM11 — Mon, 28 Sep 2026 14:49:12 GMT

@Chiliblue No problem, the FW is out and about, it's a waiting game until EE pushes it to your hub.

Re: Smart Hub Plus on FTTC traffic issues

Chiliblue — Mon, 28 Sep 2026 15:27:50 GMT

Hi Jim

--- 8.8.8.8 ping statistics ---
600 packets transmitted, 600 received, 0% packet loss, time 599931ms
rtt min/avg/max/mdev = 6.150/9.679/400.194/19.884 ms

this is a ‘good day’ result. Will do another when it all falls over again.

I have done a lot of pinging to try and resolve this, unfortunately it is also intermittent. Will be quite happy with a ping of 7ms when things are quiet but when downloading sizable data like a streaming service it goes high 1000ms or even 4000ms. Again not all the time but enough to be disruptive.

Re: Smart Hub Plus on FTTC traffic issues

JimM11 — Mon, 28 Sep 2026 16:02:48 GMT

@Chiliblue Is your wireless wifi on or off, when you run the test? Something is either hanging up the network and it can be Internal for you, so a process of elimination... There is no way to BQM any off the EE/BT hubs so you have no idea what it is doing. Everything has to be serviced and if your Lan is showing that just now it's not going to get any better, Let me run a ping for google like you have done and post, will do it wireless wifi that show's hangs and interupt's best.

Edit as below:-

C:\Windows\System32>ping -n 600 -4 google.com

Pinging google.com [142.250.140.113] with 32 bytes of data:

Reply from 142.250.140.113: bytes=32 time=34ms TTL=115

Ping statistics for 142.250.140.113:
Packets: Sent = 600, Received = 600, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 18ms, Maximum = 34ms, Average = 19ms

And a 1 minute one below this.

C:\Windows\System32>ping -n 60 8.8.8.8

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=18ms TTL=119

Ping statistics for 8.8.8.8:
Packets: Sent = 60, Received = 60, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 16ms, Maximum = 23ms, Average = 17ms

""rtt min/avg/max/mdev = 6.150/9.679/400.194/19.884 ms"" If this is a good day then boy do you have trouble big time....

Re: Smart Hub Plus on FTTC traffic issues

JimM11 — Mon, 28 Sep 2026 16:05:44 GMT

@Chiliblue Do you have any wireless extenders, smart wireless or other wireless AP's on the system apart from your EE Hub?

Two hubs, do i assume EE sent you another to try?

Re: Smart Hub Plus on FTTC traffic issues

Chiliblue — Mon, 28 Sep 2026 16:27:32 GMT

Oh it’s bad for sure Jim.

But compared to when it goes bad it is workable.

Yes the WiFi on the hub was on, will run again when I get a mo when there are less people around to complain when I cut them off.

I live out in the sticks so there isn’t a lot of RF to interfere and it’s not as if anyone could piggyback on to my network unless they were sat in my house or garden.

Re: Smart Hub Plus on FTTC traffic issues

Chiliblue — Mon, 28 Sep 2026 16:32:32 GMT

Yes 2 hubs the original one EE sent and then the replacement, both identical HUB Plus (not sure about the fe as I haven’t plugged the original back in since this new one arrived.

Re: Smart Hub Plus on FTTC traffic issues

Chiliblue — Mon, 28 Sep 2026 16:38:03 GMT

Network is hub

port 1 NAS

port 2 > switch to TV, Mesh AP which is on the far side of the house.

port 3 > switch to PS5 and Xbox

port 4 > NAS 2

so there is a mesh as well as the hubs WiFi , but they are different frequencies and distant from each other. Plus I have tested even when down to a single NAS and the hub wifi running.

Re: Smart Hub Plus on FTTC traffic issues

JimM11 — Mon, 28 Sep 2026 17:26:45 GMT

@Chiliblue Your mesh AP one from EE and wired backhaul from switch to the EE Hub? Would be a EE SW30A as linked below.

EE WiFi Extender 6 Plus | Device Help

You will have to pare it all back, Hub only all devices and wireless switched off and ping test that way, something weird going on with your network.

You will get away with the 400ms delay's not the best so really need to pin it down, if it was me first off would be all the wifi then on one at a time, 2.4Ghz first but you do need a little stability period between..... If your wireless wifi interrupt's and the Lan is not playing well you should see it flag up straight away. If you need you can keep this running below on a single PC.

The Lan on the Hub has only recently been fixed after two years with delay's on it, and also do not disregard you switches especially if they are managed ones.

https://packetstats.com/

Re: Smart Hub Plus on FTTC traffic issues

JimM11 — Mon, 28 Sep 2026 18:05:53 GMT

@Chiliblue Couple of test's first is wireless wifi, 2nd will be Ethernet just away to start that on the desktop.

wifi running stopped after 6 mins, before peak average was 36ms...

2nd one now, Ethernet connected, whole network on and stopped it at 5.5 mins so you could see.

Ethernet and full network is on....

Re: Smart Hub Plus on FTTC traffic issues

Chiliblue — Mon, 28 Sep 2026 17:56:58 GMT

Hi Jim,

No, not the EE mesh but a cheap Tenda one that predates the change to EE.

No just small unmananged gigabit switches.

i have pulled it all down to basics but haven’t done tests without the EE WiFi so will try that.

Worth mentioning however is I don’t have these variance when pinging across the LAN those are relatively stable it’s really feels like an issue at the bridge from the inbuilt switch in the HUB and the LAN.

Time will see feels like I will change provider before resolving it if I am honest.

Re: Smart Hub Plus on FTTC traffic issues

JimM11 — Mon, 28 Sep 2026 18:12:01 GMT

@Chiliblue You should have stayed with PN and just moved you voice to a voip like A&A. Do not get why all the PN user's migrating across seem to be having so many problems out the get go.... No longer an EE customer myself so nothing i can test with, but for the 11months i stuck it out once i got the old FTTC line sorted took 3 months and that Hub hated the connection it was fine then, the remainder off the time was a FTTP connection then EE messed a FW update, that straw broke the camels back and i OTS'd away back to sky....

Re: Smart Hub Plus on FTTC traffic issues

JimM11 — Mon, 28 Sep 2026 18:28:37 GMT

@Chiliblue Your posted picture is not getting through, probably to much detail on it not scrubbed out for viewing, does not matter to much but would have been interesting to see your FTTC down/up ratio.

Something on your network internal may be the issue, so tear it down and go one at a time, looks like you know what you are doing from what i have seen with your posting and responses.

Re: Smart Hub Plus on FTTC traffic issues

XRaySpeX — Mon, 28 Sep 2026 18:56:34 GMT

DSL Uptime: 14 min

Date Rate: 1.82 Mbps/22.97 Mbps