topic Re: My phone won't connect to EE wifi in Broadband & Landline

My phone won't connect to EE wifi

Cb169 — Sun, 27 Sep 2026 22:01:57 GMT

Hello,

I recently moved house and got EE WiFi installed at the property. Everything seems to connect fine except my phone.

I have a google pixel 8, it connects to all WiFi s I have tried except for this one. I have tried everything in WiFi settings, including resetting WiFi settings and factory resetting the phone but nothing has resolved this.

Can anyone provide support?

Re: My phone won't connect to EE wifi

XRaySpeX — Sun, 27 Sep 2026 23:42:00 GMT

Sometimes older or weaker devices may not be compatible with the default WiFi settings of EE Smart Hubs with their WPA3 Security. Try setting up Compatible WiFi on the router under Advanced > Wireless Settings > Config > Compatible WiFi (it defaults to 2.4 GHz only & WPA2) & connect your problematic 2.4 GHz or WPA2 devices to that. It presents itself as a separate network SSID of the form "MainSSID-Comp".

Re: My phone won't connect to EE wifi

JimM11 — Mon, 28 Sep 2026 07:46:36 GMT

@Cb169 wrote:
Hello,
I recently moved house and got EE WiFi installed at the property. Everything seems to connect fine except my phone.
I have a google pixel 8, it connects to all WiFi s I have tried except for this one. I have tried everything in WiFi settings, including resetting WiFi settings and factory resetting the phone but nothing has resolved this.
Can anyone provide support?

In case it's anything to do with this also see the pinned post that is linked below for you.

Google Pixel 8 WiFi issues? - The EE Community