topic I need to move the internal broadband box, how do I do this? in Broadband & Landline

I need to move the internal broadband box, how do I do this?

Andydee — Fri, 25 Sep 2026 10:46:38 GMT

Re: I need to move the internal broadband box, how do I do this?

Schockwave — Fri, 25 Sep 2026 11:18:41 GMT

Welcome to the community,

This will depend how far you need to move it, but you can easily order a longer cable from EBay for instance and plug that into your ONT and the other end into your router, which is what I have done, just make sure it is the right one you are ordering:

https://www.ebay.co.uk/itm/183761622064?var=691362111368

Re: I need to move the internal broadband box, how do I do this?

Andydee — Fri, 25 Sep 2026 11:46:03 GMT

Thanks for that, not the router but the actual box mounted to the wall that connects to the line coming in from outside. We're having some building work done.

Re: I need to move the internal broadband box, how do I do this?

JimM11 — Fri, 25 Sep 2026 12:09:03 GMT

@Andydee Are you connected to a Fibre line on FTTP, or the old copper connection and into a OR Master Phone socket, you do say Internal only so everyone is kind of guessing what you need done.

EE CS may gave a solution and any potential charge against what you are trying to do. Give them a call.

Re: I need to move the internal broadband box, how do I do this?

XRaySpeX — Fri, 25 Sep 2026 12:36:11 GMT

You need to call CS to arrange an OR eng. to have a look at where the ONT modem on the wall is to moved & to move it if practicable. There will be a charge, possibly about £100, for this.

Re: I need to move the internal broadband box, how do I do this?

Andydee — Fri, 25 Sep 2026 14:56:10 GMT

Thank you that's very helpful, will do.

Re: I need to move the internal broadband box, how do I do this?

XRaySpeX — Fri, 25 Sep 2026 15:11:09 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted.