topic Re: Wifi extender won't attach to broadband despite power light being Aua Blue in Broadband & Landline

Wifi extender won't attach to broadband despite power light being Aua Blue

GmanMacca — Wed, 23 Sep 2026 12:06:23 GMT

Hi Folks

I've got a strange problem with my extender. After Having to shut down our power for an electrician, my extender won't reattach to the Router. The strange thing is, after multiple attempts, including using a wired connection between the extender and the router as is often suggested, the extender has now booted up and show an aqua blue light, suggesting that it's connected. However it's not actually coming up on the network and none of my devices are attaching to it.

Sadly we are now having worse broadband than before we moved over to our new deal, with new router and extender so it's very frustrating.

Does anyone know how to fix this? Is the extender likely to be faulty? It took MANY MANY restarts to get it to finally show the aqua blue light, but still isn't working.

Cheers
Graham

Re: Wifi extender won't attach to broadband despite power light being Aua Blue

JimM11 — Wed, 23 Sep 2026 12:48:47 GMT

@GmanMacca Even though the heading say's pro virtually the same for them all from the pinned post.

Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro - The EE Community

https://ee.co.uk/help/broadband/getting-started/setting-up-smart-wifi
https://ee.co.uk/help/broadband/getting-started/setting-up-wifi-extender
https://ee.co.uk/help/broadband/fix-problem/fix-problems-with-smart-wifi

Also just update by EE today.....

EE Hub firmware versions - The EE Community

Re: Wifi extender won't attach to broadband despite power light being Aua Blue

GmanMacca — Wed, 23 Sep 2026 13:11:27 GMT

Hi Jim11

cheers for this. Sorry if I don't go into enough details but I've done all that before, including the wired connection, leaving it wired in case it needs to install any firmware updates etc, then detaching from the wired connection and going back to wireless. Basically I've done everything in those pages. Multiple times.

So the weird thing still is that the light on the extender is aqua blue, but in the Manage Broadband bit of the app, it's shows the extender as existing but not attached to the WIFI ie disconnected. Also when the extender was working properly I could see it on the web based admin panel, and also I could see which devices were attached to the router and which ones were attached to the extender. I'm not getting this at the moment either so there's defo something weird going on.

I suspect it needs some proper tech support to diagnose it properly, or even customers services to arrange swapping it out

Re: Wifi extender won't attach to broadband despite power light being Aua Blue

JimM11 — Wed, 23 Sep 2026 13:58:23 GMT

@GmanMacca If you have tried it all, done the boot Extender first, wait couple mins then the Hub on, not working after that EE CS will be your place to go then.👍

Edit:- the FW version info earlier, as you do not say, there are NOW two off the EE Hubs slated and the 6+ version has already started, 7 Plus as yet who knows, Pro completed.

Re: Wifi extender won't attach to broadband despite power light being Aua Blue

GmanMacca — Wed, 23 Sep 2026 13:51:25 GMT

Cheers JimM11!👍

Re: Wifi extender won't attach to broadband despite power light being Aua Blue

JimM11 — Wed, 23 Sep 2026 14:16:31 GMT

@GmanMacca Although old link, what is needed for you to look at with the web manager, app is just not good to start with but your choice.

Wifi Extender - No Signal - The EE Community

Re: Wifi extender won't attach to broadband despite power light being Aua Blue

Profile closed — Wed, 23 Sep 2026 19:06:57 GMT

Have you looked at the network in the router settings an internet browser ? (192.168.1.254) , i ask as my two extenders definitely appear on network attached & functioning in there but always on app it says they are offline , think the app is a little flakey with extenders & in general tbh i definitely wouldn't rely on it for any complex networking , also dont be to worried if nothing is being served by extenders , it simply means your main hub is strong enough to assign things directly to hub its self, its all done automatically.

Re: Wifi extender won't attach to broadband despite power light being Aua Blue

JimM11 — Wed, 23 Sep 2026 19:09:06 GMT

@Profile closed Would agree but the OP posted ""Sadly we are now having worse broadband than before we moved over to our new deal, with new router and extender so it's very frustrating.""

So think struggling wifi distribution signal wise on his mesh or lack off, agree the app at times is a 💩.

Re: Wifi extender won't attach to broadband despite power light being Aua Blue

Profile closed — Wed, 23 Sep 2026 19:20:14 GMT

Yes i neglected to read that part it seems , all i can say is weather its the Plus hub & extenders or the Pro Hub & extenders , it has been the same for me in App always says that they are offline but in web browser says online & functioning , sometimes nothing is attached to them & sometimes my phone is on them depending where i am in my place but TBH since going with the Pro there's never anything on them , my tv boxes are both wired , but yeah must be frustrating if further away & cant get the extenders to connect to devices , but as far as i know its fully automated i know no way of assigning devices to extender or hub , i just wouldn't rely on the app to fix or diagnose anything myself

Re: Wifi extender won't attach to broadband despite power light being Aua Blue

JimM11 — Wed, 23 Sep 2026 19:30:33 GMT

@Profile closed You need a real Hub/Mesh to chain link devices, EE may get there one day but until then no no on that one.

Got most off mine chained apart from the floaters, mobiles and the good ladies laptops as never sure were they end up connection and area wise. Not enough tools in the EE toolbox to do much.

Re: Wifi extender won't attach to broadband despite power light being Aua Blue

Profile closed — Wed, 23 Sep 2026 19:43:06 GMT

Yes as i thought its fully automated with EE Equipment all i can say is the App lies when it comes to extenders , just checked my network in browser & i have both extenders online & on one of them is my phone & a Tv but according to the app both my extenders are offline , its strange the Op cant get devices to connect to them wish i could come up with a reason but i cant , only option might be is the "Nuclear" option , its a bit extreme but maybe factory reset Everything & start a fresh adding one item at a time to the network ? but id have to say this probably wont help , on another note the best most reliable way i have found to add extenders is by going to the add extenders section in browser router page , turn on an an extender , wait for it to flash yellow , press wps button & then press "add" in browser , it connects every time doing this as opposed to pressing wps on both or using the cable , also adding just one at a time i find reliable as well.

Re: Wifi extender won't attach to broadband despite power light being Aua Blue

JimM11 — Wed, 23 Sep 2026 19:47:38 GMT

@Profile closed If it had not been for two off the EE Hubs in the throws off more FW updates and who knows what, just not going to dip my toes in that currently, as always the Forum see's the worst when sugar happens, know what i mean.

Cannot fathom it all myself, but have never had/used EE Smart Wireless extenders, always had my own Asus unit's.

I added a BT Complete wireless wifi in less than 5 minutes and NO access to the BT hub at all.

Re: Wifi extender won't attach to broadband despite power light being Aua Blue

Profile closed — Wed, 23 Sep 2026 19:55:38 GMT

I'm fairly new to EE myself i have had the Hub plus & extenders & now the Pro & extenders , prior to this i was with a provider with a Nokia hub that you could not log into or do any user settings , completely locked down , it was a nightmare so returning to equipment that i can actually manage myself is a welcome treat after 3 years of a hub i was locked out of. , prior to this i was as yourself always used my own router gear but with that provider you HAD to use that hub of theirs as a modem & the only option you had was to ask them to shove it in bridged mode & use your own router , but i just struggled on with moderate NATs & no ability to port forward lol , but from what i have seen as far as a Provided hub \ Equipment goes its very good i have had no issue at all only problem i had was watching "multicast" streams but thats m ore an issue of lost packets through wifi than anything else , easily solved with some cat 6 ethernet.