topic Re: Connections in Broadband & Landline

Connections

DanRSN — Mon, 21 Sep 2026 12:20:02 GMT

Since changing to EE I cannot :

Buy things from apps (that I previously could)

Connect to my echo.(ditto)

Watch amazon prime/netflix (ditto)

Control my robot vaccuum (ditto)

What's the likely cause? I've used all other online resources. My PC and mobile connect to the net perfectly

Re: Connections

JimM11 — Mon, 21 Sep 2026 12:45:36 GMT

@DanRSN You changed from what to what, have you called EE CS and asked them to take a look at your Account and EE Hub to see all is setup correctly?

Re: Connections

XRaySpeX — Mon, 21 Sep 2026 12:48:54 GMT

Sometimes older or weaker devices may not be compatible with the default WiFi settings of EE Smart Hubs with their WPA3 Security. Try setting up Compatible WiFi on the router under Advanced > Wireless Settings > Config > Compatible WiFi (it defaults to 2.4 GHz only & WPA2) & connect your problematic 2.4 GHz or WPA2 devices to that. It presents itself as a separate network SSID of the form "MainSSID-Comp".