topic Re: Broadband problem in Broadband & Landline

Broadband problem

Azizi1994 — Mon, 21 Sep 2026 00:35:57 GMT

Hi I just want see my wi-Fi broadband is disconnected sometime and then it’s too slow

Re: Broadband problem

XRaySpeX — Mon, 21 Sep 2026 03:20:15 GMT

@Azizi1994 : Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

BB issues are rarely widespread but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

Which EE router & WiFi extenders, if any, do you have (read label or post a pix)? What is the name of the EE BB plan are you on including its speed?

Re: Broadband problem

Azizi1994 — Mon, 21 Sep 2026 17:13:19 GMT

Hi I need to toke to someone pls

Re: Broadband problem

Azizi1994 — Mon, 21 Sep 2026 17:14:08 GMT

Hiii

Re: Broadband problem

XRaySpeX — Mon, 21 Sep 2026 17:34:36 GMT

@Azizi1994 : Try calling EE CS on the Freephone no.(Opt 1) in my sig. but maybe we can help you.

Re: Broadband problem

JimM11 — Mon, 21 Sep 2026 18:00:26 GMT

@Azizi1994 Linked from the earlier posting.

Broadband problem - The EE Community