topic Re: Refund? in Broadband & Landline

Refund?

C-Rex — Sun, 20 Sep 2026 18:57:01 GMT

Hi, so basically, last Wednesday my EE bill went out via direct debit and the following day (Thursday) my broadband/TV/landline service with EE ended because I switched over to a new provider. Will I be eligible for a refund at all, seeing as I only used the service for a single day? Thanks!

Re: Refund?

JimM11 — Sun, 20 Sep 2026 19:10:25 GMT

@C-Rex Bill is produced 8 day's before the payment is taken, refund should be due as you always pay 1 month in advance, and you will see that from EE as an e-mail next months bill, will have, TV is separate so hopefully you dealt with that different from the Broadband/Landline....

HELLO

We're sorry to see you go. Here's your final bill. Your
account is in credit so we'll refund what we owe straight
to your bank account.

Re: Refund?

C-Rex — Sun, 20 Sep 2026 20:30:37 GMT

I got an email the other day from Netflix saying my membership is on hold, and to update my payment method, so I assume that means my TV package is also cancelled? I got Netflix as part of my EE TV subscription.

Re: Refund?

JimM11 — Sun, 20 Sep 2026 20:41:33 GMT

@C-Rex As long as you cancelled it all with EE then you can expect so, moving BB/Landline to another supplier if you did so normally does not include EE TV with the move and you do not say what you did.

Re: Refund?

C-Rex — Sun, 20 Sep 2026 21:22:10 GMT

Oh right. I didn't actually speak with anyone at EE personally. I guess I'd better phone them tomorrow. Thanks for the help anyway!

Re: Refund?

XRaySpeX — Mon, 21 Sep 2026 03:14:38 GMT

You don't need to speak to EE at all when you switch your BB to another ISP. The switch auto cancels your contract incl. all add-ons.