https://community.ee.co.uk/t5/Broadband-Landline/Can-t-get-in-contact-with-EE/m-p/1640765#M144731 <P>Hello Good Morning,&nbsp;</P><P>&nbsp;</P><P>EE has been sending me around in loops and their 0330 1234 150 number is broken. They asked me to press hash while I am dialed on that number to speak to an advisor, and when I pressed hash, I was then told, while still on the phone with the same number above, to call that number again.&nbsp;<BR /><BR />I don't know what happening because I can't get in contact with EE to help with my problem.&nbsp;</P> Fri, 18 Sep 2026 09:09:53 GMT jmag213 2026-09-18T09:09:53Z https://community.ee.co.uk/t5/Broadband-Landline/Can-t-get-in-contact-with-EE/m-p/1640765#M144731 <P>Hello Good Morning,&nbsp;</P><P>&nbsp;</P><P>EE has been sending me around in loops and their 0330 1234 150 number is broken. They asked me to press hash while I am dialed on that number to speak to an advisor, and when I pressed hash, I was then told, while still on the phone with the same number above, to call that number again.&nbsp;<BR /><BR />I don't know what happening because I can't get in contact with EE to help with my problem.&nbsp;</P> Fri, 18 Sep 2026 09:09:53 GMT https://community.ee.co.uk/t5/Broadband-Landline/Can-t-get-in-contact-with-EE/m-p/1640765#M144731 jmag213 2026-09-18T09:09:53Z https://community.ee.co.uk/t5/Broadband-Landline/Can-t-get-in-contact-with-EE/m-p/1640771#M144732 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5053096">@jmag213</a>&nbsp;If you are able to send a text HELP to 66033 from a mobile that is registered on your account, on the new system that will test out your broadband connection and if EE spot's anything you may get a call back with the mobile indicating BT or EE Guide calling.</P><P>IVR prompts may have been changed but it is normally options 1 or 2.</P><P><A href="https://ee.co.uk/help/contact-ee?_gl=1*1m5h85*_gcl_dc*R0NMLjE3ODczODI2NTAuZmU3MmRiYzk1ZTlmMWUwODQ4NjJiMTQwMTVmNGIzNWI.*_gcl_au*MTg0MzUxNTU5MS4xNzgyODk4MTk1*FPAU*MTA0MjMzODI0Mi4xNzgyNzQ5MTkx*_ga*MzMyNTcxMjEyLjE3NjEzMzYzNDU.*_ga_YEXV92BLZ6*czE3ODk3MjAwNDEkbzE5ODckZzEkdDE3ODk3MjMzMzckajYwJGwwJGgxMDU4MjcyNjI3JGR2OHVaUlVYM1ZTeExCZFQ2ZDNLbkdlSmQ4My1pSzVSMDhB*_fplc*RGZBQyUyRnZWWG9QMFBJQ210a3U2ZXFRZ2RBcFJDWG9wMHRTS2pjdDlGVmZyaWpvWjM1N1lDdHhCYVR0SGFmdFBBN3VVeUtoRklVbjNmdFU5b21wUmdQNEJRYkN4JTJCZ3BzeUVuVVZ5U0xYTjZta0g1MFZlT0clMkI2Q1llM1E5cXBRJTNEJTNE" target="_blank" rel="noopener">ee.co.uk/help/contact-ee</A></P><P><A href="https://ee.co.uk/help/contact-ee/technical-support/broadband-landline?_gl=1*7jdd9h*_gcl_dc*R0NMLjE3ODczODI2NTAuZmU3MmRiYzk1ZTlmMWUwODQ4NjJiMTQwMTVmNGIzNWI.*_gcl_au*MTg0MzUxNTU5MS4xNzgyODk4MTk1*FPAU*MTA0MjMzODI0Mi4xNzgyNzQ5MTkx*_ga*MzMyNTcxMjEyLjE3NjEzMzYzNDU.*_ga_YEXV92BLZ6*czE3ODk3MjAwNDEkbzE5ODckZzEkdDE3ODk3MjM3NTEkajUxJGwwJGgxMDU4MjcyNjI3JGR2OHVaUlVYM1ZTeExCZFQ2ZDNLbkdlSmQ4My1pSzVSMDhB*_fplc*cHNzVVRXbUZKVmt3aFdlam5EWEJ0S05tZnklMkZ4OGclMkJ2THlKUEtaTTNpRjczVjBkbHFWeDZOMyUyRnlXQW5lU2VicFU1VW43VEp3Zk9lT1RjVEp5ZThWekhhZllEbzNuY1NhUkVWWnh4bDJNSUZ5R202YTBtT3JJRkplY21aaXVBJTNEJTNE" target="_blank" rel="noopener">ee.co.uk/help/contact-ee/technical-support/broadband-landline</A></P><P>Different support number is shown above for the Tech support, you may have some better luck with that. Number you indicated earlier is the BT support line, but it is after all the same people, but EE may just be better for you as an EE Customer.</P> Fri, 18 Sep 2026 09:34:27 GMT https://community.ee.co.uk/t5/Broadband-Landline/Can-t-get-in-contact-with-EE/m-p/1640771#M144732 JimM11 2026-09-18T09:34:27Z