topic Re: Someone has cut the wire! in Broadband & Landline

Someone has cut the wire!

Bewdley131 — Wed, 16 Sep 2026 15:05:18 GMT

Watching the match last night. Now TV suddenty went off. Orange light on the router, nothing worked to fix it. Unable to contact EE, disaster company to get hold of. BOT on message function just says fault will be fixed by 7pm, next Monday, 21/09. I have found out by talking to an engineer from Zoom that someone has cut all the broadband wires at the pole over the road. They're not protected! He is oniy fixing the Zoom connection, I mentioned Open Reach and he said they will have their turn! But I'm not able to send this photo to EE via email or text. I don't have an EE phone but keep getting asked for the EE phone number when I call. Hopeless.

Re: Someone has cut the wire!

XRaySpeX — Wed, 16 Sep 2026 15:08:10 GMT

You need to report this to CS so they can call OR out to fix it. Try calling EE CS on the Freephone no.(Opt 1) in my sig. That won't ask for an EE mobile no.

Re: Someone has cut the wire!

Bewdley131 — Wed, 16 Sep 2026 15:20:21 GMT

Thanks, I'll let you know how I get on.

Re: Someone has cut the wire!

Bewdley131 — Wed, 16 Sep 2026 15:21:39 GMT

Interesting to see what they're going to do about it, as it could easily happen againl Only takes one idiot with a pair of wire cutters.

Re: Someone has cut the wire!

Bewdley131 — Wed, 16 Sep 2026 15:34:58 GMT

Hi, got through, EE were informed about the issue last night but hadn't realised what had caused it. I told them that someone had cut the wires on the pole so now treating it as an emergency due to danger of wires hanging from the pole that may be electrified?.

Thanks for all your help.

Re: Someone has cut the wire!

JimM11 — Wed, 16 Sep 2026 15:41:27 GMT

@Bewdley131 Is that EE you are talking about interested to see what they will do about it or not? May even be the same person that got the zoom connection also, you just never know... Looks like two pinch points to push back the cable protector so cutters and screwdriver/crowbar any burglars operating around also?

Re: Someone has cut the wire!

Bewdley131 — Wed, 16 Sep 2026 15:46:57 GMT

There were a few wires that have been cut I think, so it was a job lot by the same person.

Re: Someone has cut the wire!

Katie_J — Wed, 16 Sep 2026 16:27:32 GMT

Hi @Bewdley131.

Thanks for flagging this with our customer care team.

You can also report this to Open Reach by visiting this page.

Katie