topic Re: Existing Wi-Fi Extenders in Broadband & Landline

Existing Wi-Fi Extenders

jmclaugh — Tue, 15 Sep 2026 14:56:00 GMT

Hi,

Just transferred from Plusnet to EE as the missus wants to retain a landline and Plusnet don't offer digital home phone.

EE told me I could retain my existing ssid and password but I can't because the password rules on the Smart Hub Plus won't accept the password so had to change it. A pain but have done it for all devices to connect to it but can't on a couple of third party wi-fi extenders which have the old Plusnet ssid and password so obviously can't connect to the EE router which won't connect directly to their ip addresses (192.168.1.82 and 192.168.1.69) to change the password, they both just timeout.

Is there any way to get it to connect to them? TIA.

Re: Existing Wi-Fi Extenders

XRaySpeX — Tue, 15 Sep 2026 15:48:25 GMT

@jmclaugh : The pwd rules of the SH+ are only warnings & you may override them.

What make & models are these third party wi-fi extenders? Not all will play well with EE SH routers.

Re: Existing Wi-Fi Extenders

JimM11 — Tue, 15 Sep 2026 16:14:19 GMT

@jmclaugh Probably too late now, you may be down the rabbit hole with it all. Plusnet Hub PN2 user's would be and should ask for the BT Smart Hub 2 version or the EE one that's the SH20A if still available, like for like unit with a working active DV Digital Voice connection on the back off the unit.

You need to say what your old Third Party extenders are make wise, and then also no guarantees that they will work with an EE Hub, you say Plus but there are two, a 7 or a 6 version. Link below shows which is which.

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs