New router WiFi dropout

Hedger1 — Sun, 13 Sep 2026 07:31:44 GMT

Hi,

I've recently moved to EE Full Fibre Gigabit and I'm having some strange problems since installing the new EE hub. I'd be interested to know if anyone else has experienced anything similar or has found a solution.

The actual broadband speed appears excellent. The EE app is showing around 938 Mbps down / 111 Mbps up to the hub, and my phone has achieved around 800+ Mbps over Wi-Fi, so this doesn't appear to be a basic line-speed or Wi-Fi throughput problem.

However, I'm experiencing:

Phones sometimes taking an unusually long time to open websites/apps despite the very high Wi-Fi speed.

My phone intermittently disconnecting from the Wi-Fi completely, falling back to mobile data and then reconnecting. I've actually watched the SSID change from connected to simply "Saved" and then reconnect again.

A Fire TV Stick buffering badly when streaming despite reporting 150–260+ Mbps over 5 GHz. It is currently connecting on 5 GHz channel 36 with a strong connection.

Other devices have also shown intermittent connectivity/loading issues.

I previously used a BT Smart Hub 2 on the same FTTP connection, and although Wi-Fi speeds were much lower, everything actually felt more responsive and stable. In particular, my phone didn't randomly drop its Wi-Fi connection.

I've tried reconnecting devices, allowing the EE hub to select Wi-Fi channels automatically, and testing the Fire Stick with alternative DNS servers. I also changed Android Private DNS on my phone to Cloudflare (one.one.one.one), which seemed to improve the slow initial loading of websites/apps, although the Wi-Fi connection itself has subsequently dropped out, so DNS clearly doesn't explain everything.

One other thing I've noticed in the Hub Manager is under Advanced Settings → IPv6 → Status:

Hub IPv6 status: Enabled

IPv6 network status: Disabled

The hub nevertheless shows a valid IPv6 WAN global unicast address and /64 prefix. Resetting the IPv6 configuration to default made no difference.

The EE hub is currently using the same SSID/password as my previous BT hub, which I did deliberately to reconnect my existing devices. I'm considering starting again with a completely new EE SSID to rule out any old saved network profiles, although I can't see why reusing an SSID would cause the actual Wi-Fi connection to drop when it was stable with the previous hub.

Has anyone with the newer EE hub experienced this combination of very high speed but intermittent Wi-Fi disconnections, delayed webpage/app loading or streaming buffering?

In particular, I'd be interested to know whether this turned out to be a hub firmware issue, IPv6/DNS issue, Wi-Fi problem, or faulty hub, and whether EE replacing the hub resolved it.

Thanks for any advice.

Re: New router WiFi dropout

JimM11 — Sun, 13 Sep 2026 08:03:18 GMT

@Hedger1 Connect the BT Smart Hub 2 back on the service. It works fine with the EE or BT connection. Cannot see from your post to which EE Hub you have so here is the whole list to what EE has just now linked below. If you say which you have will narrow it down and post the current FW for the hub.

EE Hub firmware versions - The EE Community

Do NOT go change the ssid/password just NO need to do that.

You are showing all the sign's off wireless wifi securities issues, so not much choice but to look at the EE Compatible mode off operation with your EE Hub. Linked that below for you.

Connect your devices using Compatible WiFi | Broadband Help | EE

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New router WiFi dropout

Re: New router WiFi dropout