https://community.ee.co.uk/t5/Broadband-Landline/Account-plan-ceased/m-p/1639442#M144496 <P>She got a new router recently. Why? Did she order an upgrade to her BB?</P><P>Does her BB work with the new router?</P><P>What can't she sign into? Her BB or her EE a/c?</P><P>If her BB was on your a/c, you'll need to call CS to find out what's happening to it?</P> Fri, 11 Sep 2026 16:19:30 GMT XRaySpeX 2026-09-11T16:19:30Z https://community.ee.co.uk/t5/Broadband-Landline/Account-plan-ceased/m-p/1639440#M144495 <P>Hi, I pay for my mothers broadband and phone, from when I used to live with her.&nbsp; She got a new smart hub recently.&nbsp; Now she cant sign in, I went to try and logged into my account, it says my plan has ceased.&nbsp; I never requested this, any ideas why they decided to cancel my plan?</P> Fri, 11 Sep 2026 16:10:01 GMT https://community.ee.co.uk/t5/Broadband-Landline/Account-plan-ceased/m-p/1639440#M144495 rross46 2026-09-11T16:10:01Z https://community.ee.co.uk/t5/Broadband-Landline/Account-plan-ceased/m-p/1639442#M144496 <P>She got a new router recently. Why? Did she order an upgrade to her BB?</P><P>Does her BB work with the new router?</P><P>What can't she sign into? Her BB or her EE a/c?</P><P>If her BB was on your a/c, you'll need to call CS to find out what's happening to it?</P> Fri, 11 Sep 2026 16:19:30 GMT https://community.ee.co.uk/t5/Broadband-Landline/Account-plan-ceased/m-p/1639442#M144496 XRaySpeX 2026-09-11T16:19:30Z