topic Book engineer to install ONT in Broadband & Landline

Book engineer to install ONT

Larasillence — Fri, 11 Sep 2026 10:48:03 GMT

Good morning

I would like to book an appointment with an engineer to come and install an ONT box for my wifi.
*********************

[mod edit: removed all personal details from the community]

Re: Book engineer to install ONT

JimM11 — Fri, 11 Sep 2026 10:53:39 GMT

@Larasillence Have reported you post to a Moderator to remove all your personal details, just so you are aware.

Edit:- since @Leanne_T has now removed your details, think it would be best you just call EE CS and arrange what you need to be done. Use the contact us from below.

ee.co.uk/help/contact-ee

Re: Book engineer to install ONT

XRaySpeX — Fri, 11 Sep 2026 10:59:53 GMT

Have you ordered BB from EE? EE don't arrange just installing ONTs w/out an order after which they will arrange an installation date when the eng. will attend. Have you been given a "go live" date? If not, I should chase CS.