topic Re: How is this done if I have fiber before in Broadband & Landline

How is this done if I have fiber before

Dieselsenator — Tue, 08 Sep 2026 09:48:07 GMT

The Openreach modem (ONT) is a white box that's connected to the fibre optic cable that runs into your house. It's usually installed in a utility cupboard or mounted onto a wall.

To provide your services, we'll remotely activate the ONT that's already installed in your property. Please check the modem is connected to a power socket and switched on, or we won't be able to do this.

Re: How is this done if I have fiber before

XRaySpeX — Tue, 08 Sep 2026 09:54:29 GMT

@Dieselsenator : Very true!

Re: How is this done if I have fiber before

JimM11 — Tue, 08 Sep 2026 14:55:46 GMT

@Dieselsenator OR Openreach check for first connection, changing ISP, property change over etc, not on then Engineer visit gets arranged to switch it on with a possible 14-21 day delay because expected but not seen.