topic Re: Broadband not working in Broadband & Landline

Broadband not working

Ashleigh94G — Mon, 07 Sep 2026 23:22:52 GMT

Ive had ee for 3yrs now ive paid my bill but 3 times in one day my Internet has cut off and taken ages to get back online its a joke never had an issue like this before whats going on

Re: Broadband not working

XRaySpeX — Tue, 08 Sep 2026 00:42:43 GMT

Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

BB issues are rarely widespread but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

Which EE router & WiFi extenders, if any, do you have (read label or post a pix)? What is the name of the EE BB plan are you on including its speed?

Re: Broadband not working

JimM11 — Tue, 08 Sep 2026 09:40:11 GMT

@Ashleigh94G If it is only just happened and at this time in the morning that you are reporting could be maintenance etc.

Re: Broadband not working

XRaySpeX — Tue, 08 Sep 2026 10:10:24 GMT

@JimM11 : When is maintenance carried out on BB lines in such as way to put access to the Net down? Are you mixing up access to the Net with access to EE a/c's?