https://community.ee.co.uk/t5/Broadband-Landline/New-broadband-issues-phone-connection/m-p/1638895#M144395 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5049265">@Cyberpig1987</a>&nbsp;Have you setup a group in the app and disabled the mobile with parental controls?</P> Tue, 08 Sep 2026 09:33:51 GMT JimM11 2026-09-08T09:33:51Z https://community.ee.co.uk/t5/Broadband-Landline/New-broadband-issues-phone-connection/m-p/1638889#M144394 <UL><LI>Hi all</LI></UL><P>Newly joined EE, was going swimmingly but all of a sudden my mobile will not connect - states access denied when I try and shows as disabled in WiFi menu. All my other devices, consoles, tvs, work laptop all connect fine but it won't have it. I've gone through all trouble solving steps; rebooting both devices and router, clearing WiFi and Bluetooth settings etc but it just won't resolve, would my router have locked my device down by MAC address or something by itself?&nbsp;</P><P>Any help appreciated as can't connect home security to the new service without first connecting to phone. Many thanks in advance&nbsp;</P> Tue, 08 Sep 2026 08:47:14 GMT https://community.ee.co.uk/t5/Broadband-Landline/New-broadband-issues-phone-connection/m-p/1638889#M144394 Cyberpig1987 2026-09-08T08:47:14Z https://community.ee.co.uk/t5/Broadband-Landline/New-broadband-issues-phone-connection/m-p/1638895#M144395 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5049265">@Cyberpig1987</a>&nbsp;Have you setup a group in the app and disabled the mobile with parental controls?</P> Tue, 08 Sep 2026 09:33:51 GMT https://community.ee.co.uk/t5/Broadband-Landline/New-broadband-issues-phone-connection/m-p/1638895#M144395 JimM11 2026-09-08T09:33:51Z