https://community.ee.co.uk/t5/Broadband-Landline/Help/m-p/1638684#M144350 <P>My data and broadband cut off and need of an emergency&nbsp;</P> Mon, 07 Sep 2026 11:18:02 GMT ALANAAITKE1 2026-09-07T11:18:02Z https://community.ee.co.uk/t5/Broadband-Landline/Help/m-p/1638684#M144350 <P>My data and broadband cut off and need of an emergency&nbsp;</P> Mon, 07 Sep 2026 11:18:02 GMT https://community.ee.co.uk/t5/Broadband-Landline/Help/m-p/1638684#M144350 ALANAAITKE1 2026-09-07T11:18:02Z https://community.ee.co.uk/t5/Broadband-Landline/Help/m-p/1638685#M144351 <P><SPAN>Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?</SPAN></P><P><SPAN>BB issues are rarely widespread but specific to your own line.</SPAN></P><P><SPAN>If it is a neighbourhood issue, you could consult&nbsp;</SPAN><A class="" href="https://ee.co.uk/help/service-status" rel="noopener noreferrer" target="_blank">Check service in your area</A><SPAN>&nbsp;&nbsp;to see if any faults are being attended to in your local area. You may also Report a Problem there.</SPAN></P><P><SPAN>Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line &amp; see what needs doing.</SPAN></P><P><SPAN>Which EE router &amp; WiFi extenders, if any, do you have (read label or post a pix)? What is the name of the EE BB plan are you on including its speed?&nbsp;</SPAN></P> Mon, 07 Sep 2026 11:19:35 GMT https://community.ee.co.uk/t5/Broadband-Landline/Help/m-p/1638685#M144351 XRaySpeX 2026-09-07T11:19:35Z