topic Re: Home move query in Broadband & Landline

Home move query

tigercub58 — Sun, 06 Sep 2026 14:26:12 GMT

I currently have a 900 Mbps FTTP connection with EE but am considering moving to a property which only has part fibre (minimum 59 Mbps guaranteed according to EE website). Openreach site states "We’ll be building in this area in the next year" so am hopeful for a future return to FFTP if we do move.

Can anyone advise if EE would transfer me to the fastest FFTC package available at the time or would I have to cancel my contract and pay termination charges? I can only see references to moving home with the same services available and no fee payable other than renewing a 24 month contract.

If they do allow a switch to a slower speed would I have to wait the full 24 months before regrading if full fibre does indeed become available before then?

Thanks for any advice.

Re: Home move query

XRaySpeX — Sun, 06 Sep 2026 14:34:31 GMT

EE should put you on the fastest FTTC plan available when you move home. When FTTP becomes available there they should move you to it at a similar speed.

Re: Home move query

XRaySpeX — Mon, 07 Sep 2026 09:40:10 GMT

What does BT Wholesale Broadband Availability Checker > Address Checker estimate for your new address? Post the whole table, the text below it and the line above it, blanking out your address.

Re: Home move query

tigercub58 — Mon, 07 Sep 2026 10:39:43 GMT

Re: Home move query

tigercub58 — Mon, 07 Sep 2026 10:47:32 GMT

Assume I would need a new router too since the one I have now is the Smart Hub 7 Plus and not suitable for standard broadband??

Re: Home move query

XRaySpeX — Mon, 07 Sep 2026 10:53:18 GMT

Yes, no FTTP there yet.

You should be offered either Fibre 67 or Fibre 74.

Re: Home move query

XRaySpeX — Mon, 07 Sep 2026 11:14:47 GMT

Yes, you will need a Smart Hub 6 Plus (model SH31B).

Re: Home move query

tigercub58 — Mon, 07 Sep 2026 11:33:40 GMT

@XRaySpeX - thanks for the confirmation. If they charge me the latest "one-off" cost for the change of router I'm hoping I can at least keep the 7 Plus ready for when I can get FTTP again.

Re: Home move query

XRaySpeX — Mon, 07 Sep 2026 11:37:36 GMT

Why should they charge you for changing router? They don't! But are you referring to being charged for not returning previous router when requested to do so?

Re: Home move query

tigercub58 — Mon, 07 Sep 2026 11:40:12 GMT

Sorry, my confusion. I thought I'd read that new subscriptions were now having a £30 charge for supplying the router added. Perhaps as mine will be in effect a renewal this won't happen then. (I don't have any old routers. I sent my BT Hub back to BT when I switched to EE earlier this year.)

Re: Home move query

XRaySpeX — Mon, 07 Sep 2026 11:44:00 GMT

Not for a router per se but you might be thinking of a £30 activation fee.