topic Re: Trying to verify account to link broadband in Broadband & Landline

Trying to verify account to link broadband

pauln62 — Fri, 04 Sep 2026 17:57:03 GMT

I am a customer that has been passed over from plusnet. I have registered an account and I want to link my broadband to the account. The problem is the only verification phone number available (even though the correct one is on my account details) is an old one I no longer have. How do I get my new number into the system so it's available to use for verification?

Re: Trying to verify account to link broadband

XRaySpeX — Fri, 04 Sep 2026 18:10:39 GMT

Edit the Contact Mobile in your Profile.

Re: Trying to verify account to link broadband

Schockwave — Sat, 05 Sep 2026 15:40:01 GMT

Hello @pauln62 ,

Welcome to the community,

Have you tried ringing customer service and speaking to them about your account, if the number is not correct, then they would have to rectify it, they are the ones that can help you.

Re: Trying to verify account to link broadband

pauln62 — Sun, 06 Sep 2026 06:10:13 GMT

Thank you for the reply, I was hoping there was some way of sorting it out without a phonecall which I find difficult.