https://community.ee.co.uk/t5/Broadband-Landline/Poor-Service/m-p/1638489#M144296 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5046879">@ed331</a>&nbsp;,</P><P>Welcome to the community,</P><P>Did they give you a reason for having to wait for 2 months? This is not down to EE, but Open Reach for the delay.&nbsp;</P><P>EE should be able to provide you with a mobile router in the meantime until it is set up.</P><P>Do they have to connect you with fibre broadband, which will need an ONT, or do you already have one?</P><P>I would definitely try and find out why it is going to take so long, not sure if any other providers will be quicker, especially if it is with Open Reach.</P> Sat, 05 Sep 2026 16:17:50 GMT Schockwave 2026-09-05T16:17:50Z https://community.ee.co.uk/t5/Broadband-Landline/Poor-Service/m-p/1638472#M144292 <P>Anyone else had multiple issues with EE and poor customer service? Highly dissatisfied. The hub they sent doesn’t even work &amp; for some reason I have to wait 2 months for my broadband to be set up. This is poor. Going to look at other providers and willing to pay more if needed because this is just unacceptable.&nbsp;</P> Sat, 05 Sep 2026 14:32:38 GMT https://community.ee.co.uk/t5/Broadband-Landline/Poor-Service/m-p/1638472#M144292 ed331 2026-09-05T14:32:38Z https://community.ee.co.uk/t5/Broadband-Landline/Poor-Service/m-p/1638489#M144296 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5046879">@ed331</a>&nbsp;,</P><P>Welcome to the community,</P><P>Did they give you a reason for having to wait for 2 months? This is not down to EE, but Open Reach for the delay.&nbsp;</P><P>EE should be able to provide you with a mobile router in the meantime until it is set up.</P><P>Do they have to connect you with fibre broadband, which will need an ONT, or do you already have one?</P><P>I would definitely try and find out why it is going to take so long, not sure if any other providers will be quicker, especially if it is with Open Reach.</P> Sat, 05 Sep 2026 16:17:50 GMT https://community.ee.co.uk/t5/Broadband-Landline/Poor-Service/m-p/1638489#M144296 Schockwave 2026-09-05T16:17:50Z