topic Frequent disconnects with third-party router (GL.iNet Flint 2) on FTTP in Broadband & Landline

Frequent disconnects with third-party router (GL.iNet Flint 2) on FTTP

Prawncocktail — Fri, 04 Sep 2026 23:13:06 GMT

I use a third-party router for my EE FTTP connection. The router is a GL.iNet Flint 2. The connection drops frequently.

My current settings are:

Protocol: PPPoE
Username: bthomehub@btbroadband.com
Password: [empty]
MTU: 1492

Please give me the correct configuration data to make a stable connection. Please supply the correct values for:

Username
Password
MTU
VLAN ID
Authentication protocol

Thank you.

Re: Frequent disconnects with third-party router (GL.iNet Flint 2) on FTTP

JimM11 — Fri, 04 Sep 2026 23:31:34 GMT

@Prawncocktail You have them all as per the third party guide. Just select your correct connection type for you it's Full Fibre.

How Do I Use My Own Router for EE Home Broadband? | Broadband Help | EE

Re: Frequent disconnects with third-party router (GL.iNet Flint 2) on FTTP

XRaySpeX — Sat, 05 Sep 2026 02:22:03 GMT

You're already correct! Don't set a VLAN ID. It's only for FTTC.

Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

BB issues are rarely widespread but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.