topic Re: Broadband order reference not received – currently outside the UK in Broadband & Landline

Broadband order reference not received – currently outside the UK

ims590000 — Fri, 04 Sep 2026 14:18:48 GMT

Hi,

I recently placed an order for EE Full Fibre 900 for my new home in Colchester.

I have received emails from EE regarding my order, but none of them contains my broadband order reference number. As a result, I cannot track or manage my order online.

I am currently outside the UK and will arrive in the UK on 20 September, so I am unable to contact EE by phone at the moment. I also cannot use the EE app or live chat from here.

Could a member of the EE Support Team please contact me by private message and help me locate my broadband order?

I also need to check whether the equipment delivery date can be changed from 19 September to 21 September, as I will not have access to the property until 21 September.

Thank you.

Re: Broadband order reference not received – currently outside the UK

XRaySpeX — Fri, 04 Sep 2026 14:34:44 GMT

This public user discussion forum can have no access to your specific account. You need to raise this with CS.

To change the kit delivery date you would need to speak with CS, but it is usually a day or 2 before your installation date. Have you been given that? It is usually by email.

Re: Broadband order reference not received – currently outside the UK

JimM11 — Fri, 04 Sep 2026 15:15:11 GMT

@ims590000 E-mail with this header ""Thanks for choosing EE, James"" has all the details, followed by ""We're confirming your service start date"" day or so later when EE has conformation from OR to the what/when etc....

There is NO Live chat for anything that is Broadband related i think so not an option.