https://community.ee.co.uk/t5/Broadband-Landline/Broadband/m-p/1638127#M144205 <P>Joined ee broadband via plusnet,&nbsp; trying to link the broadband account on the app, says account number not found,&nbsp; even though it is the account number they have given me, anyone else having / had the same issues. I have deleted the app and reinstalled it but with no success. Any advice will be greatly appreciated&nbsp;</P> Thu, 03 Sep 2026 18:41:02 GMT hungategirl 2026-09-03T18:41:02Z https://community.ee.co.uk/t5/Broadband-Landline/Broadband/m-p/1638127#M144205 <P>Joined ee broadband via plusnet,&nbsp; trying to link the broadband account on the app, says account number not found,&nbsp; even though it is the account number they have given me, anyone else having / had the same issues. I have deleted the app and reinstalled it but with no success. Any advice will be greatly appreciated&nbsp;</P> Thu, 03 Sep 2026 18:41:02 GMT https://community.ee.co.uk/t5/Broadband-Landline/Broadband/m-p/1638127#M144205 hungategirl 2026-09-03T18:41:02Z https://community.ee.co.uk/t5/Broadband-Landline/Broadband/m-p/1638129#M144206 <P>Is the a/c no. that you have been given of the form 'GB' followed by 8 digits?</P><P>Have you tried not using the EE app but instead your online MyEE a/c?</P> Thu, 03 Sep 2026 18:55:59 GMT https://community.ee.co.uk/t5/Broadband-Landline/Broadband/m-p/1638129#M144206 XRaySpeX 2026-09-03T18:55:59Z