https://community.ee.co.uk/t5/Broadband-Landline/Home-guide-fee-99-when-not-requested-required/m-p/1637994#M144163 <P>I have had a £99 charge applied to my broadband bill when I was not told about any home visits and when the engineer arrived and i explained i had setup ny router and tv box which was working fine he left straight away and said it wasn’t a problem and he was glad everything was working as it should.&nbsp;<BR />i have called and spoken to customer service 3 times and been reassured my bill will be adjusted to remove the charge but as yet nothing has been done after a week of waiting.</P> Thu, 03 Sep 2026 00:41:40 GMT Johnpaulbmth 2026-09-03T00:41:40Z https://community.ee.co.uk/t5/Broadband-Landline/Home-guide-fee-99-when-not-requested-required/m-p/1637994#M144163 <P>I have had a £99 charge applied to my broadband bill when I was not told about any home visits and when the engineer arrived and i explained i had setup ny router and tv box which was working fine he left straight away and said it wasn’t a problem and he was glad everything was working as it should.&nbsp;<BR />i have called and spoken to customer service 3 times and been reassured my bill will be adjusted to remove the charge but as yet nothing has been done after a week of waiting.</P> Thu, 03 Sep 2026 00:41:40 GMT https://community.ee.co.uk/t5/Broadband-Landline/Home-guide-fee-99-when-not-requested-required/m-p/1637994#M144163 Johnpaulbmth 2026-09-03T00:41:40Z