topic Re: Billing issue in Broadband & Landline

Billing issue

Rachelchilcott8 — Wed, 02 Sep 2026 19:17:34 GMT

EE , I don’t appreciate being threatened via email of legal action for an out standing balance when I called last week and paid the balance of £66 ish. I also logged in as per email and it says I have no outstanding balance and no option to make a payment. No one is answering your call centre.

Re: Billing issue

XRaySpeX — Wed, 02 Sep 2026 19:52:27 GMT

You can make a formal complaint to EE & if you don't get satisfaction after 6 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

Re: Billing issue

Denzel99 — Wed, 02 Sep 2026 22:22:09 GMT

@Rachelchilcott8 Just to clarify, this is just a customer-to-customer help forum. You are not talking to EE, as such. The only EE employees on here are the moderators and they do not necessarily read all posts.