topic Re: EE parental controls via website? in Broadband & Landline

EE parental controls via website?

davejbur — Mon, 31 Aug 2026 20:10:43 GMT

Just been forced to moved from PlusNet to EE due to wanting to keep our home phone number. Trying to add back the site restrictions (parental controls) we had made under PN, but it seems it's impossible without downloading the app, and that seems to be hit and miss according to many posts on here.

With PN, it was just a case of logging in to the account online and adding/removing categories/sites. Why does EE (same parent company!) want you to download yet another app to do the same thing?! Is there really no way of adding restrictions more simply?

Only been with EE 2 days and not impressed so far...

Re: EE parental controls via website?

XRaySpeX — Mon, 31 Aug 2026 20:17:58 GMT

With EE you must use the EE app to use parental controls. It can't be done on the EE router itself or in your EE online a/c (unlike PN).

Re: EE parental controls via website?

JimM11 — Mon, 31 Aug 2026 20:48:57 GMT

@davejbur It's all explained in the EE Help.

Using Parental Controls on EE Broadband | Broadband Help | EE

Using parental controls on a EE Broadband Hubs | Broadband Help | EE

Re: EE parental controls via website?

davejbur — Tue, 01 Sep 2026 06:23:58 GMT

Yes, I can see that the answer to everything is “get the app”. I’m asking why? Why can’t it be done via my online account?

I was with PN for 15 years or so, it was so easy to use, no real issues (well, until they decided to chuck me). Why does another brand of the same company make it so difficult?

Re: EE parental controls via website?

bobpullen — Tue, 01 Sep 2026 07:53:44 GMT

@davejbur - I doubt there's a technical reason some sort of web-based controls couldn't be made available but EE have chosen not to for whatever reason.

In way of comparison, the EE parental controls tend to be more modern/granular, allow you to do more, and are applied at the router level which tend to make them more resilient/harder to bypass compared to the 'simple' DNS-based solution that Plusnet use.