topic Re: Account in Broadband & Landline

Account

Khaled_71 — Mon, 31 Aug 2026 04:14:18 GMT

I need my account number + billing number.

I don’t received welcome email from EE when I approved a new contract.

Broadband not active.

Re: Account

JimM11 — Mon, 31 Aug 2026 07:09:02 GMT

@Khaled_71 You would need to contact EE CS about this.

ee.co.uk/help/contact-ee/sales

Re: Account

Khaled_71 — Mon, 31 Aug 2026 11:46:45 GMT

I have contacted EE more than 10 times and visited the EE store four times, but I have still not received a clear answer. I have also submitted a formal complaint, and so far, I have not received any resolution.

Re: Account

JimM11 — Mon, 31 Aug 2026 11:50:43 GMT

@Khaled_71 Then you just may have to wait it out past the six weeks period.

EE Complaints Code of Practice

Re: Account

Schockwave — Mon, 31 Aug 2026 12:04:49 GMT

@Khaled_71 , if your broadband is not active, then you will not have a bill, so cannot know the account number, looks like the contract did not go through from what you have written, you will need to contact CS, who should be able to let you know what is going on and whether it was approved.

Did you check your junk/spam folder, as it can also go in there?

You should have received an email, if it was approved and you gave them the correct details.

Are you a new customer? Do you have an mobile account with EE?

Re: Account

JimM11 — Mon, 31 Aug 2026 12:17:38 GMT

@Schockwave Is this a new way for EE to do it? I received my Account Number details and Order details 10 minutes after placing the order via e-mail although i did do it all online via OTS. With instructions to go verify the EE ID etc....