topic Re: Smart Hub and EE Phone App in Broadband & Landline

Smart Hub and EE Phone App

harv14 — Mon, 31 Aug 2026 11:10:02 GMT

Without question the worst things since a caveman invented the square wheel. The hub constantly cuts out meaning that trying to link my printer (essential for work) and a booster to is is virtually impossible. The EE phone app will not let me login, just keeps sending me back to login again.

I would add that my PlusNet router (before the takeover last week) worked perfectly - never had an issue. I have cheese in the fridge that's more powerful that the EE Smart Hub.

I'm now looking for a new Broadband provider.

Re: Smart Hub and EE Phone App

XRaySpeX — Mon, 31 Aug 2026 11:16:41 GMT

For connecting the printer & booster: Sometimes older or weaker devices may not be compatible with the default WiFi settings of EE Smart Hubs. Try setting up Compatible WiFi on the router under Advanced > Wireless Settings > Config > Compatible WiFi (it defaults to 2.4 GHz only & WPA2) & connect your problematic 2.4 GHz devices to that.

Re: Smart Hub and EE Phone App

JimM11 — Mon, 31 Aug 2026 11:24:47 GMT

@harv14 Why don't you ask EE to send you a BT Smart Hub2, it's very much like your PN2 version but with a working DV ATA port on it. The EE versions linked below and the EE version SH20A is there akin to the BT version.

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs