topic Re: Canon TR8550 unable to connect to Smart Hub in Broadband & Landline

Canon TR8550 unable to connect to Smart Hub

LordNelson850 — Sat, 29 Aug 2026 18:37:30 GMT

Since receiving a new EE Hub August 2026 the Canon TR8550 will not connect. I feel somewhat aggrieved as I was forced to change from PlusNet to EE by the parent company BT.
I've tried all the obvious such as turning off 5G. There appears to be no WPS button. Will be very grateful for any help.
Thank you

Re: Canon TR8550 unable to connect to Smart Hub

Chris_B — Sat, 29 Aug 2026 18:44:09 GMT

@LordNelson850 What colour is this start hub ?

Re: Canon TR8550 unable to connect to Smart Hub

JimM11 — Sat, 29 Aug 2026 18:54:29 GMT

@LordNelson850 If this is the Hub you have see the link below EE Smart Hub 6+ shows the position off the WPS. There is also a software Start WPS in the Advanced Wireless section, that is the one you may need to use. Looks like it may be a 2.4Ghz WPA2-Personal printer only so you may have to connect it on the EE Compatible network only with that hub see the 2nd link.

EE Smart Hub 6 Plus | Device Help | EE

Connect your devices using Compatible WiFi | Broadband Help | EE

Re: Canon TR8550 unable to connect to Smart Hub

LordNelson850 — Sun, 30 Aug 2026 11:45:11 GMT

Thank you JimM11 Your first piece of advice worked.

Re: Canon TR8550 unable to connect to Smart Hub

JimM11 — Sun, 30 Aug 2026 12:08:24 GMT

@LordNelson850 Gave that much to be honest, physical button on the side, or the software version off the EE Hub if you care to say, anyway save's you going out to get a new printer.🤣