topic Re: Re: internet not loading / and having trouble logging in in Broadband & Landline

Re: internet not loading / and having trouble logging in

Michael4658 — Fri, 28 Aug 2026 11:03:47 GMT

internet is taking to long to load and i just give up trying as i am just sitting looking at a white screen for ages.

logging into my account in posibble at times.

Re: Re: internet not loading / and having trouble logging in

XRaySpeX — Fri, 28 Aug 2026 11:08:47 GMT

@Michael4658 : Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

BB issues are rarely widespread but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

Which EE router & WiFi extenders, if any, do you have (read label or post a pix)? What is the name of the EE BB plan are you on including its speed?

Re: Re: internet not loading / and having trouble logging in

JimM11 — Fri, 28 Aug 2026 11:17:16 GMT

@Michael4658 Call EE CS again like you did before if that was your method.

Re: Re: internet not loading / and having trouble logging in

Northerner — Fri, 28 Aug 2026 12:18:33 GMT

Hi @Michael4658

Have you tried closing down your browser and trying again.

Restarting your device.

Sometimes it's just a delay on connecting or the browser is slow.

Thanks