topic Re: Obtaining EE BB id and connection pwd for use with own router in Broadband & Landline

Obtaining EE BB id and connection pwd for use with own router

Demonix — Thu, 27 Aug 2026 15:59:08 GMT

Hi,

I am about to return to the EE fold and my full fibre broadband switches over tomorrow.

Now the cheap and cheerful Hub 7 is not sufficient for me so I have a higher spec 3rd party item that I wish to connect straight away.

To connect the alternative device I need the bb user id and pwd.

The hub 7 only comes with it's admin and wifi password card, this doesn't help me as I need the broadband connection password and associated credentials.

EE app is no use, the EE support line has an hour plus wait , how can I obtain the essential information I require to setup my equipment?

Any suggestions as I want to jump from current provider to EE and just change settings on my router to facilitate that without using the hub 7!

Thanks in advance

Re: Obtaining EE BB id and connection pwd for use with own router

JimM11 — Thu, 27 Aug 2026 16:16:31 GMT

@Demonix You just set as per the connection type from the help details below.

How Do I Use My Own Router for EE Home Broadband? | Broadband Help | EE

Do also suggest at sometime you follow and do the EE one, then box it back up.

Set up your EE Home Broadband hub | Broadband Help | EE

Re: Obtaining EE BB id and connection pwd for use with own router

Demonix — Thu, 27 Aug 2026 16:49:18 GMT

Jim,

Thanks but I am already aware of the connection configuration for ppoe and 3rd party router, it's just my Connection credentials that are required and it's a nightmare trying to obtain them from EE!

Hub 7 is a "fallback" device box in the unlikely event my performance router has any issues or a door stop.

Re: Obtaining EE BB id and connection pwd for use with own router

XRaySpeX — Thu, 27 Aug 2026 16:51:58 GMT

They are in that linked article:

Full fibre
Username or login name - bthomehub@btbroadband.com
Broadband password - BT or leave blank
Authentication - CHAP
DNS - auto or obtain from ISP

Re: Obtaining EE BB id and connection pwd for use with own router

JimM11 — Thu, 27 Aug 2026 17:03:16 GMT

@Demonix See what @XRaySpeX has posted, extracted from the linked help information.

Re: Obtaining EE BB id and connection pwd for use with own router

Demonix — Thu, 27 Aug 2026 17:05:43 GMT

Generic account details and a blank password, that's not exactly secure ! I e. bthomehub@btbroadband.com etc.

Ee used to use proper individual user ids and a connection password. Had assumed that would be the case now?

Re: Obtaining EE BB id and connection pwd for use with own router

JimM11 — Thu, 27 Aug 2026 17:07:24 GMT

@Demonix Not any more, you ONT is the block for connection so more than secure!

Re: Obtaining EE BB id and connection pwd for use with own router

Demonix — Thu, 27 Aug 2026 17:11:00 GMT

Ah ok thanks 👍 that makes sense now.

Re: Obtaining EE BB id and connection pwd for use with own router

XRaySpeX — Thu, 27 Aug 2026 17:12:39 GMT

They are not meant to be secure. They are just a placeholder. Checks are done against the incoming line itself.

You can still use the old creds of yourname.orange-domain@fs & chosen pwd.

Re: Obtaining EE BB id and connection pwd for use with own router

XRaySpeX — Thu, 27 Aug 2026 17:19:30 GMT

@JimM11 : Not really the ONT. Consider that ADSL & FTTC would be using the same creds in the absence of ONTs.

Nice guess again but way off as usual.

Re: Obtaining EE BB id and connection pwd for use with own router

JimM11 — Thu, 27 Aug 2026 17:18:25 GMT

@XRaySpeX There is NO guess, we were talking against the ONT nothing else.

Re: Obtaining EE BB id and connection pwd for use with own router

Demonix — Thu, 27 Aug 2026 17:39:04 GMT

Proof will be when setting user and pwd to the generic BT shizzle and seeing if my router connects seamlessly or if I will have the joys/pain of an EE "Guide" searching for an actual set of credentials that works after spending an inordinate amount of time on the phone 🤳🙄

Re: Obtaining EE BB id and connection pwd for use with own router

XRaySpeX — Thu, 27 Aug 2026 17:54:24 GMT

Unless you have been on EE BB before & your old creds are still valid after your return to EE, which I would doubt, there will not be such an actual set of credentials. New joiners are never given the old style creds.

Re: Obtaining EE BB id and connection pwd for use with own router

Demonix — Thu, 27 Aug 2026 18:02:51 GMT

2 years since I was last with EE so unlikely credentials are still valid...

Will post if generic new style credentials work upon tomorrow's switch over 🤞

Re: Obtaining EE BB id and connection pwd for use with own router

XRaySpeX — Thu, 27 Aug 2026 18:24:50 GMT

No reason not to!

Re: Obtaining EE BB id and connection pwd for use with own router

Demonix — Fri, 28 Aug 2026 09:30:19 GMT

All good, BB dropped off in the night, 1st thing changed credentials to those required for 3rd party router connection 👍 speed is as advertised and it's stable so far.

Thanks to JimM11 and XRaySpeX for responding to my question!

All we need now is for EE and others to drop the unjustified mid contract RPI price hike and all is well! Contract should be same price for the full duration in my opinion.

Re: Obtaining EE BB id and connection pwd for use with own router

XRaySpeX — Fri, 28 Aug 2026 09:32:32 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Obtaining EE BB id and connection pwd for use with own router

JimM11 — Fri, 28 Aug 2026 09:48:34 GMT

@Demonix You can wish, but more than likely never going to happen hopefully they never charged you the £30 for the pleasure of joining also.