topic Re: Can't connect to gmail server since moving from Plusnet in Broadband & Landline

Can't connect to gmail server since moving from Plusnet

Geriatrix — Thu, 27 Aug 2026 10:46:13 GMT

Today I moved from Plusnet to EE. Everything is fine except that I can no longer access Gmail pop.gmail.com to downl;oad my emails to Outlook (2003!). I can send emails via Outlook, and the "test" feature in Outlook says the settings are correct, but I get a server connection error when receiving. I don't see why changing ISP should have this effect. I can access my Gmail account online, but I can't download.

Re: Can't connect to gmail server since moving from Plusnet

XRaySpeX — Thu, 27 Aug 2026 10:52:38 GMT

What have you put as the Incoming Server settings (all of them) in your Mail app, obscuring your name?

Re: Can't connect to gmail server since moving from Plusnet

Geriatrix — Thu, 27 Aug 2026 11:32:08 GMT

Thanks - pop.gmail.com, my gmail username and password, my name and email address, incoming server 995, ssl selected. Connect using LAN, leave copy on server.

Re: Can't connect to gmail server since moving from Plusnet

XRaySpeX — Thu, 27 Aug 2026 11:43:01 GMT

That is correct & should work as mine does on EE FF BB:

Re: Can't connect to gmail server since moving from Plusnet

Geriatrix — Thu, 27 Aug 2026 13:42:07 GMT

But it doesn't. No idea why, I certainly didn't change and smtp or pop settings, and it worked fine till the cutover from Plusnet. my settings are the same as yours apart from a longer timeout. And the test works correctly and connects to both out and in servers. I have an account with Yahoo as well, and that connects ok.