topic Re: Inadequate in Broadband & Landline

Inadequate

Duncan1959 — Mon, 24 Aug 2026 15:38:54 GMT

I was sold unbreakable broadband what I got was inadequate broadband and now a bill for £845 to leave the poor service I foolishly got into

Re: Inadequate

XRaySpeX — Mon, 24 Aug 2026 16:52:08 GMT

@Duncan1959 : What's wrong with your BB?

Is it the BB as a whole dropping or just the WiFi connections? Do Ethernet connected devices stay working? What colours are the light sequence when it happens?

BB issues are rarely widespread but specific to your own line.

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area. You may also Report a Problem there.

Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing.

Which EE router & WiFi extenders, if any, do you have (read label or post a pix)? What is the name of the EE BB plan are you on including its speed?

Re: Inadequate

JimM11 — Mon, 24 Aug 2026 17:11:35 GMT

@Duncan1959 Have you now left EE, the ETF is you final payment you have to make to square away your contract terms. If you need the link is below.

What you need to know if you want to leave EE