topic Re: Broadband cancelled before installation in Broadband & Landline

Broadband cancelled before installation

Wideload — Sun, 23 Aug 2026 12:35:50 GMT

My son is receiving bills for broadband that was never installed, how does this get fixed?

Re: Broadband cancelled before installation

JimM11 — Sun, 23 Aug 2026 13:03:37 GMT

@Wideload Receiving bills for what, and what was never installed, the Forum is public and know one knows who you are. You would be best to take it up direct with EE if they are billing and you do not know the reason why. Though you saying in your heading that the BB was cancelled, do you have any conformation from EE that it was in fact done?

Call EE CS from your landline 150 if it is an EE/BT one, same for an EE/BT Mobile.

Re: Broadband cancelled before installation

XRaySpeX — Sun, 23 Aug 2026 15:01:30 GMT

What do you mean by "never installed"? Did he order BB from EE but the installation was never completed? If so, when was this & did he chase it up with EE?

This public user discussion forum can have no access to his specific account. He needs to raise this with CS.