topic EE smart Hub 7plus extender in Broadband & Landline

EE smart Hub 7plus extender

Lord_Digby — Thu, 20 Aug 2026 14:47:36 GMT

Hi guys,

I have a small problem. I've just started a new broadband service with EE. I'm using the latest EE smart Hub 7plus extender. Every time when I open the laptop I have to log in with EE. After a while, I lose the connection and asked to log on the network again. This can happen 5 or 6 times a day. How can I be logged on all the time without logging in all the time.

Thanks,

Digby

Re: EE smart Hub 7plus extender

JimM11 — Thu, 20 Aug 2026 15:16:38 GMT

@Lord_Digby Make sure you have Auto Connect set as the option on the Laptop wifi to the correct SSID off the EE Hub.

Re: EE smart Hub 7plus extender

Lord_Digby — Thu, 20 Aug 2026 16:22:30 GMT

Hi JimM11,

Thanks for the reply.

Auto Connect is on All it says at the moment is you must log in to this network before you can access the internet. All the TV's are connected and working. I've checked all the passwords on the toggle on the hub and everything looks good. I've tried Private and Public on the WI-FI. Been trying all day and not got anywhere. Logging in every few minutes is so frustrating.

Re: EE smart Hub 7plus extender

JimM11 — Thu, 20 Aug 2026 16:28:11 GMT

@Lord_Digby Your not trying to use EE WiFi ssid per chance, the Free Public one?

Have you also turned the EE Smart Wireless extender off and tried just connecting direct on the EE Hub?

Re: EE smart Hub 7plus extender

Lord_Digby — Thu, 20 Aug 2026 16:27:56 GMT

Sorry, not quite sure what you mean?

Re: EE smart Hub 7plus extender

XRaySpeX — Thu, 20 Aug 2026 16:28:11 GMT

Please show us an image of this login request.

Re: EE smart Hub 7plus extender

Lord_Digby — Thu, 20 Aug 2026 16:30:20 GMT

No, I've not tried that

Re: EE smart Hub 7plus extender

Lord_Digby — Thu, 20 Aug 2026 16:55:05 GMT

Looks like turning of the extender has worked! I had to connect to another link but looks like its working.

Thanks Jim

Re: EE smart Hub 7plus extender

JimM11 — Thu, 20 Aug 2026 17:09:48 GMT

@Lord_Digby What other link, the connection name should be the same on the EE Hub as it is for the EE Smart Wireless mesh extender. You have something not set up correctly. Get the Hub working first, later do the Extender.

https://ee.co.uk/help/broadband/getting-started
https://ee.co.uk/help/broadband/manage-use/manage-your-ee-hub

Re: EE smart Hub 7plus extender

Lord_Digby — Thu, 20 Aug 2026 18:30:35 GMT

Jim,

For some reason, I had two EE WI-FI I could connect to. I swapped them over and now its seems OK

Re: EE smart Hub 7plus extender

JimM11 — Thu, 20 Aug 2026 18:51:22 GMT

@Lord_Digby You should NOT be connecting on the EE WiFi that is transmitting, the ssid for the hub will be like EE-123456 that is the one to connect too.

Re: EE smart Hub 7plus extender

XRaySpeX — Thu, 20 Aug 2026 18:59:37 GMT

Are you mixing up the network SSID of your own router which could look something like "EE-ZX9XXX" with EE's public WiFi network which is named "EE WiFi"? You shouldn't be trying to use "EE WiFi"!

Re: EE smart Hub 7plus extender

Lord_Digby — Fri, 21 Aug 2026 07:52:52 GMT

"You shouldn't be trying to use "EE WiFi!" That is exactly what I was using. Soon as I changed to "EE-ZX9XXX" it all came together. This morning I opened up the laptop to read the news, and it was connected to the Internet. No logging required.

Thanks for all the help guys.

Digby

Re: EE smart Hub 7plus extender

JimM11 — Fri, 21 Aug 2026 08:03:30 GMT

@Lord_Digby Not to worry, you are not the first to be doing that, there must be something unclear in the EE Setup guide that should say or explain EE WiFi is the FREE public connection, the EE Hubs re-introduced it back on about a year ago when it was NEVER on them at all only BT hubs at the time did....

Re: EE smart Hub 7plus extender

XRaySpeX — Fri, 21 Aug 2026 10:47:18 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.