topic Re: cancelling out of contract broadband in Broadband & Landline

cancelling out of contract broadband

kbate4 — Wed, 19 Aug 2026 20:05:02 GMT

I want to cancel my out of contract broadband, on EE's website it says "We'll stop your service 30 days after you cancel and let you know your contract has ended." but on the phone they told me that I cannot start my 30 cancellation period for another 8 days. Is there no way for me to start the cancellation now?

Re: cancelling out of contract broadband

XRaySpeX — Wed, 19 Aug 2026 20:12:26 GMT

If your min. period has already expired you may call CS & give your 30 days notice to cancel at any time.

Re: cancelling out of contract broadband

JimM11 — Wed, 19 Aug 2026 20:25:39 GMT

@kbate4 If you are moving to another broadband provider just do a OTS to them, the shutdown of the EE will be taken care off by your new provider....

OTS is "One Touch Switch"

Re: cancelling out of contract broadband

kbate4 — Wed, 19 Aug 2026 20:44:03 GMT

Thanks, I’m moving to Vodafone 5g broadband, it didn’t give me the option to do the OTS.

Re: cancelling out of contract broadband

XRaySpeX — Wed, 19 Aug 2026 20:48:36 GMT

No, you can only use OTS when migrating between fixed BB ISPs.

Re: cancelling out of contract broadband

JimM11 — Wed, 19 Aug 2026 20:51:09 GMT

@kbate4 It won't you cannot OTS between different types like Fixed Home / Mobile Broadband, EE play fast and loose, the whole 24 months period, then they accept your cancel option. Hope your 5G mobile works out for you, at least the VF PowerHub for fixed line Broadband is not very good at all.

Re: cancelling out of contract broadband

XRaySpeX — Wed, 19 Aug 2026 20:51:56 GMT

@JimM11 : Not " the whole 24 months period" but from 30 days before the end of it that they accept your cancellation option.

Re: cancelling out of contract broadband

JimM11 — Wed, 19 Aug 2026 20:54:50 GMT

@XRaySpeX Thanks will be seeing how that goes on the 26th Sept shortly.