topic Re: EE iPad A16 WiFi £100 with broadband in Broadband & Landline

EE iPad A16 WiFi £100 with broadband

M8G1CM1k3 — Wed, 08 Jul 2026 19:51:39 GMT

Hello,

I'm trying to claim the iPad A16(WiFi) for £100, this was an offer that was available if you purchased broadband over 500mbs. I have the 1.6gbs Ultimate and was told on the app chat and on a phone call that I'm eligible and I will receive a email. However the offer has been taken off from what I can see and I still haven't received the email.

Re: EE iPad A16 WiFi £100 with broadband

XRaySpeX — Wed, 08 Jul 2026 19:58:01 GMT

When did you order? Any offer made with a sale cannot be claimed until at least 14 days after installation of BB, so as prevent you getting the offer & cancelling during the cooling-off period.

Re: EE iPad A16 WiFi £100 with broadband

klsavage77 — Thu, 09 Jul 2026 10:21:10 GMT

Hi I was also advised I could get this offer and that it was available until 15th July but when I’ve tried to order today the offer is gone. So annoying. Hope you get yours sorted

Re: EE iPad A16 WiFi £100 with broadband

M8G1CM1k3 — Fri, 17 Jul 2026 17:14:12 GMT

Hi there, it's been over the 14 days but still no email?

Re: EE iPad A16 WiFi £100 with broadband

JimM11 — Fri, 17 Jul 2026 17:23:23 GMT

@klsavage77 The offer may be closed, but what is the claim period is that still open for you?

Re: EE iPad A16 WiFi £100 with broadband

M8G1CM1k3 — Fri, 17 Jul 2026 17:35:47 GMT

I had purchased it when the offer was open, but I've received no email?

Re: EE iPad A16 WiFi £100 with broadband

JimM11 — Fri, 17 Jul 2026 18:39:20 GMT

@M8G1CM1k3 If You purchased it and paid for it at the point in time there should be a record off it against your account, all you have to do is see when the payment was taken from your account by whatever method you did it by.... If stocks are low or EE is waiting on the old used iPads to be ready once they have them no doubt the will start sending them out!

Re: EE iPad A16 WiFi £100 with broadband

Poppy82 — Tue, 21 Jul 2026 06:20:20 GMT

I have the same problem. I phoned and was told it would appear under rwards agter the cooling off period but it hasn't.

Re: EE iPad A16 WiFi £100 with broadband

Katie_J — Tue, 21 Jul 2026 07:52:19 GMT

Good morning @Poppy82.

When did you purchase the eligible broadband deal?

I would love to see if I can help with this.

Katie

Re: EE iPad A16 WiFi £100 with broadband

M8G1CM1k3 — Tue, 21 Jul 2026 08:10:09 GMT

I was told it would take 14 days and it's been over that, I checked my spam and my onbox and nothing. I tried to get an answer and they was just trying to sell me mobile and TV.

Re: EE iPad A16 WiFi £100 with broadband

Poppy82 — Tue, 21 Jul 2026 08:15:29 GMT

27 June

Re: EE iPad A16 WiFi £100 with broadband

garybs29 — Tue, 21 Jul 2026 08:35:43 GMT

A previous similar offer did state would get a text within 15-30 days so this may well work the same way

Solved: Tablet for £1 on new broadband contract - The EE Community

Re: EE iPad A16 WiFi £100 with broadband

Katie_J — Tue, 21 Jul 2026 10:51:08 GMT

If you have placed your order before July 3rd and have not received your voucher after 45 days, you will need to contact our customer care team who can complete a webform to get this escalated @Poppy82 @M8G1CM1k3.

Hope this helps,

Katie

Re: EE iPad A16 WiFi £100 with broadband

M8G1CM1k3 — Wed, 22 Jul 2026 17:15:55 GMT

So is it 14 or 45 days? I had been advised by agents it's 14 days.

Re: EE iPad A16 WiFi £100 with broadband

Poppy82 — Wed, 22 Jul 2026 18:34:59 GMT

When I phoned EE I was told that I'd be able to see the offer in my rewards after the 14 day cooling off period, from which point I would have 30 days to claim the offer. So are you saying that the offer will be available to me any time between day 15 and day 45, from which point I have a further 30 days to claim it? Also is it calendar days or working days please?
thank you.

Re: EE iPad A16 WiFi £100 with broadband

Alex_H — Thu, 23 Jul 2026 07:33:22 GMT

@M8G1CM1k3 & @Poppy82

Yes that is right, the process wont start until the end of the cooling off period, then you will receive a code within 30 days of your cooling off period ending, via text and email, which you can then use on the website for the discount.

So you should get the code anywhere between 15-45 calendar days post purchase, if you haven't recieved the code after 45 days please get in touch and our team will help get one sent to you. The code must be used by 4th September.

Alex

Re: EE iPad A16 WiFi £100 with broadband

Quems009 — Sat, 25 Jul 2026 22:59:04 GMT

I ordered my internet on the 29 th and this no email

Re: EE iPad A16 WiFi £100 with broadband

Alex_H — Sun, 26 Jul 2026 08:32:44 GMT

Hi @Quems009,

Thanks for visiting the EE Community

If you ordered your broadband on 29th June, it does take up to 45 days post purchase to receive the code so it is still within the expected timescale at the moment. If you have not recieved it within those 45 days, please get in touch and our team will help get the voucher sent to you to claim the discounted iPad.

Alex

Re: EE iPad A16 WiFi £100 with broadband

Aimee941 — Fri, 31 Jul 2026 20:28:32 GMT

Hi Alex,

I too am trying to claim the iPad I was offered when I purchased broadband. I contacted them today to ask how I go about claiming this, to be told by the advisor they had never heard of this offer. They advised me they would listen to the call and let me know. After 15 minutes on hold they came back to me and said they were unable to retrieve the call so couldn’t honour the offer?
what can I do in this situation please?

Re: EE iPad A16 WiFi £100 with broadband

JimM11 — Fri, 31 Jul 2026 21:02:35 GMT

@Aimee941 EE Complaints Code of Practice

Samsung Galaxy Buds4 Pro for £1 | Mobile Help | EE

See the sample from the above, searching for the iPad just does not exist in the slightest.

Apple