topic Re: New Broadband and no update from EE or courier in Broadband & Landline

New Broadband and no update from EE or courier

sophiemay1999 — Tue, 18 Aug 2026 05:06:13 GMT

I ordered WIFI and the courier service attempted delivery but now has sent the order back to EE. I tried to speak to an agent on live chat but the function is not working on my App. Has anyone else faced this? I live internationally so I am unable to phone and the WiFi is for my tenants who can’t phone either. Please can someone advise how I can speak directly to EE? Or can someone from EE please call me?

Re: New Broadband and no update from EE or courier

JimM11 — Tue, 18 Aug 2026 05:39:28 GMT

@sophiemay1999 Your only choice. There is no chat for Fixed home Broadband service. EE cannot call you from a posting there is no account access so you have to make the call.

ee.co.uk/help/contact-ee/contacting-abroad

Call us

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

Call from outside the UK

+44 (0)7953 966 150

Re: New Broadband and no update from EE or courier

Schockwave — Tue, 18 Aug 2026 15:13:28 GMT

@sophiemay1999 , was there anyone to take the delivery when it arrived? They do not just drop it off, but need to give it to someone.

Numbers to ring are also in my signature to see what is happening, as no one will call you, certainly not from this public forum where no one has any account access and does not know who you are.