topic Re: OPENREACH in Broadband & Landline

OPENREACH

SJC2906 — Mon, 17 Aug 2026 18:39:29 GMT

I placed an order for Full Fibre Broadband on 29 May 2026. An OPENREACH technician installed the Full Fibre Kit in my house but there was no connection from the nearest pole. I have received two emails from OPENREACH informing me that their planning was completed and I would be connected by 17 August 2026. This hasn't happened. Any suggestions on next steps would be appreciated.

Re: OPENREACH

XRaySpeX — Mon, 17 Aug 2026 18:43:05 GMT

Welcome to EE's Home Broadband Forum.

What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

Re: OPENREACH

SJC2906 — Mon, 17 Aug 2026 18:49:15 GMT

The address checker says Full Fibre is available. Before my order I was regularly getting emails from OPENREACH and EE telling me Full Fibre was available.

Re: OPENREACH

XRaySpeX — Mon, 17 Aug 2026 18:53:11 GMT

I need to see more than that for the difficulty or ease of the installation. Just post the page you see.

Re: OPENREACH

JimM11 — Mon, 17 Aug 2026 19:48:46 GMT

@SJC2906 As @XRaySpeX has requested and in addition, up the pole is there anyone else connected on the FF Full Fibre and working presently that you are aware off, the pole can all be done ready to go, but the fibre back to the connection is just not complete, 10 weeks later no connection apart from your home is done, the OR is just not completed yet and that can be anywhere along the chain.... OR have been known to jump the gun and the End customer get's left out in limbo land. Take it that your copper connection is still good, up and connected?