topic Re: OPENREACH in Broadband & Landline

OPENREACH

SJC2906 — Mon, 17 Aug 2026 18:39:29 GMT

I placed an order for Full Fibre Broadband on 29 May 2026. An OPENREACH technician installed the Full Fibre Kit in my house but there was no connection from the nearest pole. I have received two emails from OPENREACH informing me that their planning was completed and I would be connected by 17 August 2026. This hasn't happened. Any suggestions on next steps would be appreciated.

Re: OPENREACH

XRaySpeX — Mon, 17 Aug 2026 18:43:05 GMT

Welcome to EE's Home Broadband Forum.

What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.

Re: OPENREACH

SJC2906 — Mon, 17 Aug 2026 18:49:15 GMT

The address checker says Full Fibre is available. Before my order I was regularly getting emails from OPENREACH and EE telling me Full Fibre was available.

Re: OPENREACH

XRaySpeX — Mon, 17 Aug 2026 18:53:11 GMT

I need to see more than that for the difficulty or ease of the installation. Just post the page you see.

Re: OPENREACH

SJC2906 — Mon, 17 Aug 2026 18:58:15 GMT

Address 1, IPSWICH on Exchange CLAYDON is served by Cabinet 2
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Handback
Threshold(Mbps) WBC FTTC Availability WBC SOGEA Availability
High Low High Low
VDSL Range A (Clean) help 80 79 20 19 74 Unavailable Available
VDSL Range B (Impacted) help 80 79 20 19 74 Unavailable Available
G.fast Range A (Clean) help -- -- -- -- -- Unavailable --
G.fast Range B (Impacted) help -- -- -- -- -- Unavailable --
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install Process
WBC FTTP Up to 1000 Up to 220 -- Available 1 Stage
Other Offerings Availability Date
VDSL Multicast Available
Exchange Product Restrictions Status
FTTP Priority Exchange N
WLR Withdrawal Y
SOADSL Restriction N
Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential OH Feed potential Line of sight problems.

FTTP is available and a new ONT may be ordered.

The exchange is not in a current fibre priority programme

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.

Thank you for your interest

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Re: OPENREACH

JimM11 — Mon, 17 Aug 2026 19:48:46 GMT

@SJC2906 As @XRaySpeX has requested and in addition, up the pole is there anyone else connected on the FF Full Fibre and working presently that you are aware off, the pole can all be done ready to go, but the fibre back to the connection is just not complete, 10 weeks later no connection apart from your home is done, the OR is just not completed yet and that can be anywhere along the chain.... OR have been known to jump the gun and the End customer get's left out in limbo land. Take it that your copper connection is still good, up and connected?

Re: OPENREACH

XRaySpeX — Tue, 18 Aug 2026 10:28:00 GMT

There are potential line of sight problems to the pole noted that may be delaying it.

You need to call EE CS on the Freephone no.(Opt 1) in my sig. to see what is holding it up & when it will completed or you could text GUIDE to 66033 to get someone to call you.