topic Re: EE say cannot hear you in Broadband & Landline

EE say cannot hear you

chrisannoyed1 — Mon, 17 Aug 2026 12:12:21 GMT

Every time I call EE and hang on for absolute ages and when you get through they say they cannot hear you

its so frustrating

my extender boxes are flashing yellow and will not connect since I unplugged them and re plugged them in

I have tried everything they suggested re booting, turning off for minutes, factory re set nothing works, they were reset by EE last time but cannot get to speak to anyone

will try a different phone to see if I can actually get to speak to someone otherwise I will have to consider leaving EE

Re: EE say cannot hear you

chrisannoyed1 — Mon, 17 Aug 2026 11:58:00 GMT

Re: EE say cannot hear you

JimM11 — Mon, 17 Aug 2026 14:32:07 GMT

@chrisannoyed1 Try the text as follows, HELP to 66033 and that should prompt EE to test your connection then call you back once completed with any findings.

Top Tips for pairing your WiFi Extenders to the Smart Hub 7 Pro - The EE Community

Re: EE say cannot hear you

XRaySpeX — Mon, 17 Aug 2026 18:36:36 GMT

Are you calling from your landline or on a mobile?