topic Re: Boosters in Broadband & Landline

Boosters

Zara11 — Mon, 17 Aug 2026 06:44:09 GMT

Is it normal every time you re boot your hub you have to reconnect your boosters

Re: Boosters

JimM11 — Mon, 17 Aug 2026 07:25:30 GMT

@Zara11 EE Smart Wireless Extenders or Third party ones?

Re: Boosters

Zara11 — Mon, 17 Aug 2026 09:37:23 GMT

Ee ones it’s hard enough to connect them is there a way round not having to every time u restart hub

Re: Boosters

JimM11 — Mon, 17 Aug 2026 09:58:16 GMT

@Zara11 There should be really no need to do so, and best if you were to say what is going on.

The way to do and try if not already done, is when you are resetting the EE Hub which by the way should also not be required so wonder what is going on with that, is 1. Power off the EE Hub, 2. Go power off the EE Extender, leave both a couple off 5 minutes... 3. Power up the EE Extender first and about 3 minutes later go start the EE Hub up that takes about 5 mins in the reboot cycle, when the Hub goes Aqua to establish itself back on the connection, then the EE Smart Wireless Extender should go to reconnect itself back on the Network EE Hub, it may take a little time to do so and you have to give it at least 5-10 minutes.

I know it may be a pain so do not try until you next have an issue, but if you can SAY why you are having to restart the EE Hub and what one you have also?

If you need EE to look at what is going on you can try the text to them HELP to 66033, that kicks off the home BB check and a call back if/when they see anything untoward's.

Re: Boosters

Zara11 — Mon, 17 Aug 2026 10:15:11 GMT

Problem is I have 4 extenders two of which are upstairs which I can’t get to due to mobility problems. It seems to happen every few months

Re: Boosters

JimM11 — Mon, 17 Aug 2026 10:25:03 GMT

@Zara11 Your first response from me is going to be 4 Extenders, you may just have far to much wireless wifi in a mesh system where they all EE Engineer installed?

Going to suggest you use the HELP to 66033 first line off attack, 2nd register for Vulnerability status with EE it may help when response is required for you.

Re: Boosters

Zara11 — Mon, 17 Aug 2026 10:55:32 GMT

All engineer installed. I live in a 5 bed bungalow with an upstairs Reno

ee have been out here countless times