topic Re: Overpayment in Broadband & Landline

Overpayment

Phil1101 — Mon, 17 Aug 2026 08:26:11 GMT

Paid Plusnet on 14th, (moved by them to you) and you've taken £31.99 today. I can't afford this. Please return it and take it on the 14th September. Ps, landline is not working since switchover.

Re: Overpayment

JimM11 — Mon, 17 Aug 2026 08:43:28 GMT

@Phil1101 It does not work like that, Your billing date from EE the day you went active, then payment is taken 7 days later for the 1st month up front, PN is unfortunate in the billing cycle it was out there, but all that extra is refunded back into your payment method but it does take time.....

As for the landline phone, make sure you are now plugged into the back off the EE Hub connection wise, and 24-48hrs if not working either call EE CS or do a text message to them PHONE to 66033 and have them test your connection.

Re: Overpayment

Phil1101 — Tue, 18 Aug 2026 12:21:14 GMT

Cheers Jim. That's the sad day and age. The landline tip was gold. Thank you.