topic Re: 1.6Gb keeps fluctuating between 0 and 1500Mbps in Broadband & Landline

1.6Gb keeps fluctuating between 0 and 1500Mbps

CptBourbon — Sun, 16 Aug 2026 12:57:51 GMT

I have the 1.6Gbps plan with a Smart Hub 7 pro and a WiFi Extender 7 Pro. the extender is connect to two pcs upstairs via ethernet, one 1Gbps port and a 2.5Gb port, the speed are currently fluctuating between 0 and 1500Mbps. a steam game downloading to a ssd will not go past 500mbps, and speeds tests struggle to go past 600mbps. I have reset my ONT extender and router and nothing has worked so far. I am struggling on what could be doing this.

Re: 1.6Gb keeps fluctuating between 0 and 1500Mbps

JimM11 — Sun, 16 Aug 2026 13:23:11 GMT

@CptBourbon So is the Extender just wireless wifi connected back to the EE Pro Hub? If so best you reset it all...

Re: 1.6Gb keeps fluctuating between 0 and 1500Mbps

CptBourbon — Sun, 16 Aug 2026 13:24:49 GMT

Yes it's an EE extender so it's connected wirelessly, I've reset all of them separately over a few days.

Re: 1.6Gb keeps fluctuating between 0 and 1500Mbps

JimM11 — Sun, 16 Aug 2026 13:30:28 GMT

@CptBourbon Then you are relying on just how good the Extender keeps in contact with the Pro hub with pure wireless wifi backhaul, and doing a download from a steam server is / can be as good as a chocolate watch sitting in front off a chocolate fire guard.

If you PC is windows based look a the task manager or performance manager on the Network side....

Do i assume that you think i have a 1.6Gb/s package so that is what i will get all the time or not?

Re: 1.6Gb keeps fluctuating between 0 and 1500Mbps

CptBourbon — Sun, 16 Aug 2026 13:34:03 GMT

It was working fine for weeks getting a constant 1500Mbps to the pc, a 100GB game would install in 20 minutes. I understand it could fluctuate as I have a 1.3Gbs speed guarantee but at the moment it is struggling to go past 600Mbps

Re: 1.6Gb keeps fluctuating between 0 and 1500Mbps

JimM11 — Sun, 16 Aug 2026 13:38:05 GMT

@CptBourbon No problem got you now as you have posted ""I understand it could fluctuate as I have a 1.3Gbs speed guarantee"".

When you get time do HELP to 66033 and have EE diagnose your connection, see what they say when they get back to you.

Re: 1.6Gb keeps fluctuating between 0 and 1500Mbps

XRaySpeX — Sun, 16 Aug 2026 13:49:53 GMT

How are you measuring speed? What speeds are reported by running the speed test in the EE app? That will not only measure the raw BB connection speeds you are getting at the router as well as speeds to the device from which you are testing.

The EE speed guarantee only applies to the raw BB speed.

Re: 1.6Gb keeps fluctuating between 0 and 1500Mbps

CptBourbon — Sun, 16 Aug 2026 13:54:32 GMT

Speed test by Ookly app on pc, I get around 600 from the EE app but my phone only has WIFI 6. I have been getting a steady 1500mbps for months since I first got the WIFI but over the last couple weeks it's been struggling to get past 600Mbps for longer than a few seconds.

Re: 1.6Gb keeps fluctuating between 0 and 1500Mbps

JimM11 — Sun, 16 Aug 2026 14:12:11 GMT

@CptBourbon There is zero point on doing the ookla app on the PC when you are wireless wifi backhauled through the Extender to the EE Pro hub, it's only showing you that there is a connection problem off sorts, go do your app speed test down at the EE Pro Hub with everything else off unless you trust all off your wireless wifi devices....

My wifi 6 phone syncs at 1200/1200Mb/s pushes that internal no problems, but feed is FF500 so not any faster than that ookla wise. Are you 100% sure you have no other Phantom background download or something else going on with the shared connection? It's been 4 weeks since your Pro got FW updated, so unless you can go back at least to this time gets real hard to say that is/was the cause.

https://www.speedtest.net/result/19518626588

Re: 1.6Gb keeps fluctuating between 0 and 1500Mbps

JimM11 — Sun, 16 Aug 2026 14:53:29 GMT

@CptBourbon When you get to see the two captured pictures, run the test as linked, setup the values for picture one and test just how good your network is home wise.

https://packetlosstest.com/

Picture 1, use same settingsPicture 2, the results

Picture 3 below is Direct Ethernet PC on the Main Hub, ALL wifi on nothing at all disconnected.....

Picture 3 Ethernet max speed....

Re: 1.6Gb keeps fluctuating between 0 and 1500Mbps

XRaySpeX — Sun, 16 Aug 2026 17:09:33 GMT

Don't worry, the images were awaiting approval. I have now done so & they should appear soon.