https://community.ee.co.uk/t5/Broadband-Landline/ATG-orders/m-p/1634812#M143360 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5038347">@DavidM59</a>&nbsp;Did BT control and move you over to the EE broadband side for operation? Link below explains the operation if BT did the move for you. If you have the correct BT Hub you may NOT be getting a new EE one at all. BT Smart Hub 2 your good to go, see the link to the current BT Ones.</P><P><A href="https://ee.co.uk/help/billing-payments/guide-to-bill/moving-bt-to-ee-bills" target="_blank" rel="noopener">Moving from BT to EE Broadband – First Bill Explained | Billing and Payments Help | EE</A></P><P>If you call EE CS or BT CS they will be able to explain were you are currently in the process, or look at your EE Account if you have one.</P><P><A href="https://www.bt.com/help/broadband/learn-about-broadband/different-types-of-bt-hub" target="_blank">Different types of BT Hub | Broadband Help | BT | BT Help</A></P><P>&nbsp;</P><P>&nbsp;</P> Sun, 16 Aug 2026 08:30:42 GMT JimM11 2026-08-16T08:30:42Z https://community.ee.co.uk/t5/Broadband-Landline/ATG-orders/m-p/1634809#M143359 <P>Transferred to new EE broadband from BT - contract docs have an ATG order number but not recognised by EE tracking - order placed 8th August and have had no notifications since and expecting a new router - is this common for EE should I cancel now as am now 8 days into 14 day cancellation period</P> Sun, 16 Aug 2026 07:59:04 GMT https://community.ee.co.uk/t5/Broadband-Landline/ATG-orders/m-p/1634809#M143359 DavidM59 2026-08-16T07:59:04Z https://community.ee.co.uk/t5/Broadband-Landline/ATG-orders/m-p/1634812#M143360 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5038347">@DavidM59</a>&nbsp;Did BT control and move you over to the EE broadband side for operation? Link below explains the operation if BT did the move for you. If you have the correct BT Hub you may NOT be getting a new EE one at all. BT Smart Hub 2 your good to go, see the link to the current BT Ones.</P><P><A href="https://ee.co.uk/help/billing-payments/guide-to-bill/moving-bt-to-ee-bills" target="_blank" rel="noopener">Moving from BT to EE Broadband – First Bill Explained | Billing and Payments Help | EE</A></P><P>If you call EE CS or BT CS they will be able to explain were you are currently in the process, or look at your EE Account if you have one.</P><P><A href="https://www.bt.com/help/broadband/learn-about-broadband/different-types-of-bt-hub" target="_blank">Different types of BT Hub | Broadband Help | BT | BT Help</A></P><P>&nbsp;</P><P>&nbsp;</P> Sun, 16 Aug 2026 08:30:42 GMT https://community.ee.co.uk/t5/Broadband-Landline/ATG-orders/m-p/1634812#M143360 JimM11 2026-08-16T08:30:42Z